Uniform and training Provided – We’ll set you up for success with comprehensive training and a professional uniform, Engaging & Community-Focused Role – Be out and about, interacting with customers and drivers Casual, Part Time- and Full-Time roles Customer Service & Administration Officers Casual- Quote Ref 1 in your application Part-Time- Quote Ref 2 in your application Full Time - Quote Ref 3 in your application 7-Day Roster Based in Launceston We currently have a number of opportunities across our Launceston Depot and are interested to hear from people from all walks of life, age groups and experience. You may be semi-retired, a parent a student seeking casual/part time work, or someone seeking a career change. Are you a people person who thrives in a fast-paced, customer-facing role? Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team! Kinetic is Australia and New Zealand’s largest bus operator, moving people safely and reliably 365 days a year. We’re looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network. What You’ll Do in the role: When you are out on location- you will be a friendly face for our passengers, answering questions and providing travel information. Assist customers with ticketing, reservations, and sales to ensure a smooth journey. Support our drivers and ensure a comfortable travel experience for everyone. Assist passengers with luggage handling when required. Handle phone and email enquiries in a polite and professional manner. Maintain the cleanliness and presentation of customer spaces. Ensure cash handling and transactions are secure and accurate. Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving! What We’re Looking For: A strong background in customer service – experience in transport, retail, or hospitality is a plus! A proactive and hands-on approach – you enjoy interacting with people and solving problems. Strong administration and communication skills. The ability to work independently and as part of a team in a busy, customer-facing environment. A reasonable level of physical fitness, as you may need to assist passengers with luggage when required. High attention to detail, especially with cash handling and reservations. Why Join Kinetic? We are growing Work in a dynamic, community-focused environment where no two days are the same. Be part of a company that prioritises safety, reliability, and service excellence. If you love working with people and want to be part of a team that keeps Launceston moving, apply today!
