Little Zak's Academy | Ryde, NSW | Full-time | 5 days in office Little Zak's Academy is a privately owned, family-run early childhood provider committed to creating safe, nurturing, and high-quality learning environments for children and families. We are looking for a Customer Care Officer with a childcare background who understands childcare accounts, the Child Care Subsidy (CCS), and early education regulations to join our Support Office team in Ryde. This role is ideal for someone who enjoys supporting families, solving problems, and ensuring accurate, compliant account management. Why join Little Zak's? Up to 50% staff childcare discount Wellbeing day (in addition to annual leave) $1,000 referral bonus for successful staff referrals Ongoing career development & Future Leaders Program Study support and upskilling opportunities Supportive, values-driven leadership team Employee Assistance Program (EAP) Work with a growing, reputable childcare provider About the role: As the Customer Care Officer, you'll be the key point of contact for families and services regarding childcare accounts, CCS, and compliance-related queries. You will: Support families with childcare accounts, billing and payments Provide guidance on Child Care Subsidy (CCS) processes and entitlements Liaise with centres and internal teams to resolve account queries Ensure accuracy and compliance with early childhood regulations and legislation Assist with enrolment and account administration Deliver responsive, empathetic and professional customer service Maintain clear records and documentation across systems About you: We're seeking someone who understands the childcare sector and can confidently support families navigating accounts and CCS. You will have: Experience in early childhood education and/or childcare administration Knowledge of Child Care Subsidy (CCS) and childcare billing processes Understanding of early childhood regulations and legislation Strong customer service and problem-solving skills Excellent verbal and written communication High attention to detail and confidence working with systems and data Ability to manage multiple priorities in a fast-paced environment Child Safety Commitment: Little Zak's is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. Our recruitment process includes reference checks, Police checks and child-safe employment screening. We are an equal opportunity workplace that embraces diversity and inclusion and encourages all qualified candidates to apply. Apply now or contact 0485 982 516 or maurice@littlezaks.com.au for more information. Little Zak's Child Safety Commitment Little Zak's is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. As part of our commitment, we have a rigorous recruitment and screening process in place, including comprehensive reference checks, Police checks and child-safe employment checks. By applying for a role with Little Zak's, you acknowledge and agree to undergo all required child safety checks as part of our employment process. We are an equal opportunity workplace where diversity is embraced. We foster a culture that supports inclusion and we encourage all qualified candidates to apply.
