Purpose As the Executive Assistant Manager at Peppers Beach Club, you will play a pivotal role in shaping exceptional guest experiences, optimising revenue, and leading seamless operations across multiple departments. Working closely with the Area General Manager, you will have the opportunity to be mentored by a seasoned leader while overseeing the daily operations of the resort. If you have a strong background in Rooms Division and Food & Beverage, this is your chance to make a lasting impact and drive excellence in a collaborative team environment. Primary Responsibilities Lead by example, collaborating closely with the Area General Manager and departmental leaders to efficiently manage operational needs Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards Implement and maintain safety protocols and security measures with guests, staff, and property in mind Address and find solutions to operational, departmental and guest challenges Provide mentorship and guidance to empower teams in developing their own expertise and personal growth Skills & Experience Proven experience as an Operations or Executive Assistant Manager Proven strong financial and business acumen Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly Poised and composed, even in high-pressure situations Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
