The Role We are seeking an experienced Level 5 Full-Time Control Room Operator to join our professional security operations team. This role is suited to candidates with proven CCTV and control room monitoring experience. You will be responsible for monitoring CCTV and alarm systems, managing incident reports, dispatching field staff, and coordinating responses to incidents across multiple sites. The role requires strong attention to detail, clear communication, and the ability to remain focused in a fast-paced control room environment. You will report directly to the Security Operations Manager and SOC Supervisor and play a key role in maintaining the safety and security of our clients and sites. Roster/Hours: Rotating 12-hour roster – 06:00–18:00 / 18:00–06:00 (7-day rotating roster) Mandatory Requirements: To thrive as a Control Room Operator, you must have: Minimum 12 months recent Control Room / CCTV monitoring experience Current NSW Security Licence - 1AE Classification (Required) Current First Aid and CPR certifications (Required) Certificate II in Security Operations Working with Children Check (Required) Police Check (Required) Availability for a rotating roster, including day and night shifts across 7 days. Full, unrestricted working rights in Australia - Please note we are unable to provide visa sponsorship for this role Skills & Experience: Proven ability to monitor CCTV and alarm systems for extended periods Experience using Computer Aided Dispatch (CAD) systems Strong written and verbal communication skills High attention to detail and situational awareness Ability to remain calm and decisive during incidents Strong problem-solving and reporting capabilities Ability to sit for extended periods and respond appropriately to incidents as required Why Join Us Competitive Pay & Penalty Rates: We pay in line with the Security Services Award — including applicable penalty rates, allowances, and reliable fortnightly pay PLUS ALLOWANCES Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more. Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities. Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next. Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success. Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you. Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network. About Us Challenger Security (NSW M/L: 410 392 764) is a leading provider of premium security and concierge services, trusted by some of the world’s most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety. How to Apply We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further. Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates. Individuals with police, military, armed guard or prior patrol experience are strongly encouraged to apply.
