Position Clearance Store Manager Team Social Enterprise Role Classification General Retail Award Level 8 Employment Type/Hours Permanent, Full-Time Location Bayside Community Stores Reports To Retail Area Manager Effective Date February 2026 Overview of Program Family Life operates a number of opportunity shops and a warehouse, with the purpose of raising funds for the organisation, to enable Family Life to provide quality services to children, young people and families within the community. The opportunity shops and warehouse are supported by a team of dedicated volunteers and the social enterprise program is a key element of Family Life’s approach to building capable and supportive communities. Position Objective The Clearance Store Manager position is responsible for the effective and efficient management of store objectives and to ensure operational efficiencies are met. The position is also responsible for ensuring shop volunteers and employees are supervised and supported in line with the Family Life Way. Creating a safe, fun, happy environment for customers and volunteers. Key Responsibilities The key responsibilities include but are not limited to: Lead the day-to-day operations of the Clearance Centre, ensuring the efficient flow, organisation, and presentation of clearance stock across clothing, books, furniture, and homewares. Maintain an organised, safe, and functional large format retail space, implementing effective layout, storage, and merchandising systems that maximise customer experience and operational efficiency. Provide strong leadership to staff and volunteers, offering clear direction, coaching, and delegation to ensure smooth daily operations and a collaborative team environment. Champion high quality customer service standards, ensuring all customers are welcomed and supported in line with organisational values. Implement and monitor stock management procedures, including tracking inventory levels, identifying high volume categories, and ensuring stock rotation aligns with clearance targets. Coordinate promotional activities, such as sale days, designed to increase stock turnover and drive customer engagement. Ensure compliance with organisational policies, OHS requirements, and retail best practice, fostering a safe and well-maintained workplace for staff, volunteers, and customers. Manage cash handling and banking processes with accuracy and integrity, following established procedures and maintaining financial accountability. Collaborate closely with volunteer management and retail leadership, providing feedback, identifying opportunities for improvement, and supporting effective communication across the wider Social Enterprise team. Key Selection Criteria Demonstrated experience in second hand retail management , preferably within apparel, homewares, or other high volume product categories, with a proven ability to manage a large and dynamic clearance environment. Strong people leadership skills , including experience supervising staff and volunteers, providing coaching and direction, and confidently managing complex or challenging situations. Well developed stakeholder engagement abilities , supported by clear, professional, and effective verbal and written communication skills. Proven ability to implement and monitor successful sales strategies , with a focus on driving turnover, meeting clearance objectives, and supporting organisational revenue targets. Experience coordinating and executing promotional activities , including sale events, themed promotions, and initiatives aimed at increasing customer engagement and stock movement. Exceptional time management and organisational skills , with the ability to prioritise tasks, meet operational targets, and perform effectively in a busy, high volume retail setting. Ability to embrace and adopt new technology to support operational efficiency, workflow improvement, and overall store performance. Strong information technology capability , including proficiency in Microsoft Office, CRM platforms, and point‑of‑sale (POS) systems.
