About My Guardian My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect. As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Case Manager to join our team. This role plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants. About the Role As a Case Manager, you will be the first point of contact for prospective clients and their families. You will guide them through the intake and decision-making process, ensuring they feel supported, informed, and confident in choosing My Guardian. This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care. Key Responsibilities Provide expert guidance to prospective clients on Home Care Packages, Support at Home, and NDIS services, converting enquiries into active clients. Engage with clients via phone, email, and face-to-face meetings to assess needs and recommend appropriate service solutions. Generate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships. Build and maintain strong relationships with healthcare providers, community organisations, and other referral partners. Coordinate end-to-end onboarding, including documentation, service transitions, waitlist management, and referral prioritisation. Maintain accurate CRM records, monitor lead activity, and provide reporting on client acquisition and conversion performance. Clearly communicate funding levels, fees, and service inclusions to clients and families. Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs. About You You are client-focused, confident, and proactive, with the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism. You thrive in a target-driven/sales environment and are comfortable guiding clients through complex funding and service information. Minimum 1 year of care management or client intake experience is a plus. Demonstrated knowledge of Aged Care Support at Home funding and NDIS frameworks. Exceptional customer service, negotiation, and influencing skills. Strong ability to build relationships with multiple stakeholders. Excellent interpersonal skills with high levels of resilience. Professional verbal and written communication skills. Current driver’s licence and access to a reliable vehicle. What We Offer Competitive salary package Onsite gym Supportive and positive office culture Weekly Friday afternoon drinks and nibbles at Head Office Healthy snacks and refreshments Ongoing training and career development opportunities To learn more about our company and culture, visit: www.myguardian.com.au If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume. Please note that only shortlisted candidates will be contacted.
