Purpose As our new Group Sales Executive, you are responsible for managing all group business enquiries from the initial enquiry through to final acceptance. You will join a friendly and passionate team who take pride in building rapport with clients, generating revenue and converting business, whilst ensuring excellent customer service is given throughout the Accor Apartments & Realty group accommodation booking process. This is a fixed-term role lasting 6 months. Primary Responsibilities Respond to new business enquiries through a variety of channels in a professional and timely manner; Produce and distribute client quotations and contracts as required, and conduct regular follow ups with the client to ensure conversion of the business Building effective business relationships with key clients and travel agents through friendly customer service Establishing a strong and trusted rapport with internal departments such as Sales, Revenue, Reservations and Hotels Developing and maintaining a high level of product knowledge across Accor Apartment & Realty’s property portfolio Manage all groups within the Accor systems with 100% accuracy and efficiency Complete daily tasks Skills & Experience Hold a minimum of 2 years of Sales experience, ideally with experience within accommodation or travel (Preferable, though not essential). Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally. Exceptional attention to detail Have a friendly and professional manner Fast and accurate data entry. Well-developed written and verbal skills. Display a passion for problem solving skills and a willing approach to work well under pressure Intermediate; Microsoft Excel, Word and Outlook skills are required Knowledge of Ivvy desirable yet not essential
