Position Overview We’re looking for a highly organised and technically minded Customer Solutions Coordinator (Technical & Operations) to support the successful delivery of customer orders, lead times, and special projects. This role sits between Customer Service, Planning, and Operations, ensuring customer queries, technical requests, and non-standard requirements are coordinated and actioned efficiently, while delivering a high-quality customer experience. What you'll do Act as a key point of contact for customers regarding order status, lead times, special requirements, and technical enquiries, providing timely and professional responses and escalating issues where required. Support Customer Service with complex order-related and technical product enquiries to ensure a high-quality customer experience. Liaise daily with Planning, Operations, and Production teams to align customer expectations with manufacturing capacity and priorities. Track and manage customer priorities and lead time commitments, ensuring urgent matters and key delivery milestones are clearly communicated and actioned. Identify risks to delivery (materials, capacity, technical constraints) and help drive practical, timely solutions. Coordinate special customer projects, non-standard requests, and proof-of-concept developments, including preparing clear technical briefs and feasibility assessments. Support trial builds, testing, troubleshooting, root cause analysis, and continuous improvement by documenting recurring issues and recommended actions. Maintain clear communication, records, and updates across all stakeholders. All other duties as assigned Who you are Proven experience in a customer liaison, technical support, or coordination role within a manufacturing or supply chain environment. Strong customer-facing communication skills (written and verbal). High attention to detail with the ability to manage multiple priorities and deadlines. Strong planning, coordination, and stakeholder management skills. A technical mindset with the ability to understand product functionality and manufacturing constraints. Strong problem-solving skills and a calm, solutions-focused approach. Experience working with ERP/MRP systems, production schedules, or planning teams (desirable). Exposure to made-to-order or engineered products (advantage). What's in it for you Signature career development opportunities to help you grow professionally Enjoy a generous employee discount on our products Be part of an amazing culture with strong collaboration across teams Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Australia
