About us: People Who Care is a not for profit organisation with over 45 years of service. We partner to provide support to older people, those with a disability or people who are facing a social crisis. At People Who Care, we’re passionate about helping people live independently and with dignity. About the role: The ICT Support Officer plays a key role in ensuring our staff have reliable, secure, and effective access to technology systems. You will provide frontline helpdesk support, assist with hardware setup and asset tracking, liaise with our external IT provider (OSIT), and support the continuity and improvement of our systems — including our Client Record Management System. This is an exciting opportunity for someone who enjoys problem-solving, working with people, and contributing to meaningful community services. Part time role - 8.00am to 12.00pm - Monday to Friday $35.16 per hour Salary packaging Superannuation About you: You are approachable, organised, and solutions-focused. You thrive in a fast-paced environment and enjoy helping others use technology confidently and securely. Responsibilities: Helpdesk & Hardware Support Provide telephone, email, and face-to-face ICT support Set up workstations, phones, and portable devices Support users of our Client Record Management System Assist with onboarding of new starters (access, permissions, setup) Maintain accurate hardware and software asset records Assist with troubleshooting, service continuity, and system growth ICT Governance & Advisory Support Provide ICT advice to management and staff Support cybersecurity, privacy, and data protection practices Liaise with our external IT provider and key software vendors Assist with reporting, data flows, and system improvements Contribute to policy and procedure development Collaboration & Service Act as a key liaison between leadership, staff, and external IT providers Promote a collaborative, customer-focused ICT support environment Deliver timely responses to support requests Contribute to positive internal staff experiences Requirements: Certificate IV (or higher) in an IT-related field, or equivalent experience Experience with Microsoft Office Suite and Microsoft 365 Experience with SharePoint Strong troubleshooting and hardware setup skills Ability to quickly learn and manage databases and systems Excellent written and verbal communication skills Strong organisational skills and attention to detail Current driver’s licence Undergo a National Criminal History Check How to apply: Applications should include a resume and preferably a brief cover letter outlining your suitability for the role. Please apply directly by clicking on the Apply button and following the prompts. Recruitment action will likely commence as suitable candidates apply. People Who Care is an equal opportunity employer and are committed to achieving a diverse workforce from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disability are encouraged to apply.
