This is a Global Retail Strategy & Excellence Lead role with ResMed based in Sydney, NSW, AU ResMed Role Seniority - senior More about the Global Retail Strategy & Excellence Lead role at ResMed About the Role At Resmed, we’re transforming how people experience sleep and respiratory care — not just in clinics or online, but in every retail environment where people discover our solutions. As the Global Retail Strategy & Excellence Lead , you will define, refine, and elevate the retail experience across all Resmed markets. This role sits at the centre of our global Direct-to-Consumer organisation, driving both the strategic direction and hands-on enablement that help markets deliver best-in-class retail experiences. You’ll evolve our global retail framework, strengthen visual merchandising standards, and build retail capabilities across markets — from store design and customer journey to staff training and activation. This is a hands-on, highly collaborative role that bridges strategy, design, and delivery to make the Resmed retail experience a key growth driver globally. Let’s Talk About Responsibilities Global Strategy & Frameworks Refine and evolve Resmed’s existing global retail framework to ensure it works effectively across markets and store formats. Partner closely with eCommerce, Revenue, Operations, and Product teams to ensure a seamless omnichannel experience for customers. Define global retail KPIs and success metrics to measure and report performance. Continuously capture market feedback and insights to evolve guidelines and frameworks over time. Retail Experience & Innovation Drive the evolution of the in-store experience — from physical environment and merchandising to in-store customer journey design. Lead global visual merchandising standards and execution principles to ensure consistency and impact across markets. Develop and implement a scalable staff training framework focused on elevating in-store engagement and selling effectiveness. Pilot new retail formats, technologies, and experience concepts to inspire market execution and innovation. Collaborate with internal creative, product, and digital teams to bring the brand story to life in-store. Partnerships & Delivery Excellence Work with regional and local teams to ensure effective rollout of retail initiatives and frameworks. Manage relationships with external design, production, and retail experience agencies to ensure high-quality delivery, on-brand execution, and budget management. Build strong cross-functional and cross-market relationships to ensure alignment and shared accountability for retail success. Let’s Talk About Qualifications & Experience Bachelor’s degree in Marketing, Business, or a related field. 8–10 years’ experience in retail marketing, retail operations, or consumer/shopper marketing. Proven experience in designing and executing retail experience strategies across multiple markets. Strong creative sensibility and understanding of retail design, visual merchandising, and consumer experience. Experience developing staff training programs or capability frameworks for retail or consumer-facing teams. Excellent stakeholder management and cross-functional collaboration skills. Comfortable operating in a matrixed global environment and influencing without direct authority. Experience in consumer technology, healthcare, or premium consumer brands preferred. A self-starter who combines strategic thinking with hands-on delivery. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ResMed team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Defining global retail frameworks Driving in-store experience evolution Managing partnerships for delivery excellence Key Strengths ️ Retail marketing experience Stakeholder management Creative sensibility Experience in consumer technology Training program development Matrixed environment experience A Final Note: This is a role with ResMed not with Hatch.
