In this part time role, as an Implementation Consultant you will be: Consulting customers on the following crucial configuration tasks for SaaS platforms: Single sign on (SSO) integration with identity provider platforms Data integrations with student information systems, membership management systems, and HR information systems Configuration of platform roles and permissions Installation and configuration of LTI-compliant third party applications Establishment of an account hierarchy that matches intended platform usage Consulting customers on migration of content from third party platforms Working with customers to scope and recommend technical solutions, including gathering technical and functional requirements Supporting the customer with guidance on leveraging APIs for Instructure Products Providing consulting to groups of varying sizes, audiences and experience levels. Your skills translating technical concepts into everyday language will be highly regarded Researching and understanding client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience Identifying areas where additional support, training, or consulting are needed Participating in team projects that support goals and initiatives of the team Building and maintaining technical documentation regarding integrations and systems involved in implementations Consulting on how to use JavaScript and CSS overrides in Instructure products where supported Here is what you will need to know/have: Experience designing and deploying technical solutions in a SaaS environment Technical expertise with multiple identity provider authentication systems Experience and familiarity in working with APIs Experience with a programming language (JavaScript, Ruby, and/or Python are a plus) Outstanding written and oral communication skills Strong interpersonal skills and customer focus Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities Ability to engage with a wide variety of audiences, including academics/teachers, administrators and leadership. Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate sessions Ideally, you’ll also know/have: Working knowledge of technology deployment strategies and best practices, especially in an educational context Experience building custom reports and data visualizations, and helping customers interpret and understand their data
