Australia's Largest Single-Site Automotive Dealership Attractive Salary Parking Fantastic Culture Our client is Western Australia's largest independent used car warehouse in Perth. They currently have a position available for a Customer Service Representative to join the existing team. The Company: The organisation is the largest single-site dealership in Australia, employing over 400 local WA people to manage an inventory of over 3400 vehicles. They've also launched the largest single-site service centre in the country, with over 120 bays and 86 hoists, with 20,000 vehicles passing through each year. The business represents the only Australian automotive business to achieve over 11,000 google reviews, as well as being recognised internationally for their exceptional customer experience. Job Summary: Highly organised and detail-oriented Customer Service Representative to manage the administrative and logistical processes related to vehicle preparation and delivery. This role involves coordinating with internal teams and external partners to ensure all necessary paperwork, vehicle servicing, and transport arrangements are completed efficiently, providing a smooth and professional experience for customers. Key Responsibilities Documentation & Compliance: Review and verify all necessary paperwork for each vehicle before delivery. Follow up on any missing documents and coordinate with relevant teams. Send required paperwork to customers for third-party deliveries. Work with the licensing team to ensure vehicles are correctly registered. Vehicle Preparation & Coordination: Liaise with the reconditioning team regarding outstanding work, including recalls and parts. Schedule vehicle cleaning and aftercare services (e.g., tinting, protection packages) using the VMS system. Arrange external aftermarket services such as dashcam installations, towbars, and rustproofing. Coordinate with the PD (Pre-Delivery) team to track vehicle locations and resolve any cleaning issues. Delivery Management: Use Outlook Calendar to schedule and manage vehicle deliveries. Confirm delivery dates and times with customers. Coordinate with external inspection services (e.g., RAC, Ultratune). Arrange transport logistics through CEVA and other providers. Ensure smooth vehicle handovers, providing customers with basic operational details. Address any delivery issues, including missing spare keys, mechanical concerns, or logbooks. Key Requirements: Strong organisational and multitasking skills. Excellent communication and coordination abilities. Experience in logistics, administration, or vehicle operations is preferred. Ability to work collaboratively with multiple teams and external partners. Proficiency in Outlook and vehicle management systems (VMS). A high school diploma or equivalent Police Clearance A valid driver's license. This exciting opportunity will give you the chance to work for an established Western Australian Brand in a rapidly growing organisation. The successful candidate will be rewarded with an attractive salary parking. Please apply now for this exciting opportunity or call Ryan Westaway on 0424 411 474 for a confidential discussion.
