We are seeking a motivated and proactive Future Team Leader to join the My Cruises Trade team. This role is ideal for someone eager to grow their leadership capabilities while supporting our Team Leaders and Manager to ensure smooth day‑to‑day operations within the Sales department. As a Future Team Leader, you will play a key role in uplifting team performance, supporting daily operations, and contributing to sales outcomes. This position offers an excellent development pathway for those looking to expand their leadership skills. What you'll be doing Customer Consulting: Deliver outstanding customer experiences while meeting sales targets Team Support & Motivation: Work closely with Team Leaders to guide and motivate the sales team, monitor performance, and identify improvement opportunities Operational Management: Assist with daily management tasks including maintaining reports, coordinating meetings and training, inbox monitoring, and supporting consultants with product, air, and cruise enquiries Team Structure & Workflow: Ensure consultants adhere to break schedules, complete MES, and stay on top of workload and emails Quality Assurance: Conduct quality checks on calls and enquiries, ensure standards and templates are followed, and provide constructive coaching and feedback Training Support: Contribute to onboarding and ongoing training to ensure consultants have the knowledge and tools they need to succeed Sales Support: Actively support sales performance on the floor and dedicate part of your day to team-driven sales initiatives Who you are Strong organisational and time‑management skills Excellent communication and interpersonal skills, with the ability to inspire and motivate others Team‑focused mindset with a positive attitude Proactive problem‑solver with sound decision‑making skills Ability to work under pressure and meet deadlines Flexibility to adapt to changing priorities and collaborate across teams High attention to detail, consistency, and the ability to mentor and support team members Your awesome extras Ongoing brain power-ups and skill sharpening Catapult your career across a network of brands and businesses in an evolving industry ✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program ⚕️ Access to industry leading health and well - being programs and financial advisors Set up shop in a swanky beachfront office in Broadbeach Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community Explore the world and make a difference—one customer at a time! LI-KP1IGNTLI-Onsite Please advise your leader before applying
