Customer Service Officer Job no: 40000443 Work type: Full Time Location: Perth - South Customer Service Officer Customer service role for retail & hospitality pros! Phone & email support, no shifts or weekends, Mon-Fri, full training provided Permanent, stable role with an industry leader Easy public transport access free on-site parking Modern high-tech site and supportive team Role Details: As a Customer Service Officer, you’ll be a key point of contact for our customers, managing enquiries via phone, email and online channels. You’ll be supported with full training on Visy’s systems and processes, so prior industry experience isn’t required — what matters most is your customer-first mindset. You’ll work across a variety of enquiries and responsibilities, including: Responding to customer enquiries in a professional, values-led manner Processing quotes, orders and invoices accurately and on time Providing delivery updates and proactively managing delays Working closely with internal teams to meet customer needs Managing daily administrative paperwork Monitoring non-conformance activities and customer credit levels This is a 37.5-hour working week, Monday to Friday — no evenings, no weekends, no shift work. What You Will Bring: We’re keen to hear from people with strong customer service experience, particularly from: Retail Hospitality Banking or financial services Contact centres or call centres Customer-facing service roles You don’t need direct experience in manufacturing or logistics — we’ll train you. What you bring is: Confidence communicating with customers by phone and email Intermediate to advanced computer skills, including Microsoft Office (especially Excel) Strong time management and the ability to juggle multiple priorities High attention to detail and pride in getting things right A mindset focused on improving processes and customer outcomes What you’ll love when you join us: Stability & Security: A permanent role with an established industry leader Training & Development: Full systems training and clear pathways to grow your career Modern workplace: A high-tech, innovative facility Convenience: Easy public transport access and free on-site parking Employee Discounts: Discounts through a wide range of retailers and service providers incl. Harvey Norma, AVIS, RSEA, etc. About Visy Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand. We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry. Ready to make a difference? Apply now and be a key player in shaping our future! You will be required to meet Visy’s employment criteria which will include a criminal history check Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Please note that only applications with the right to live and work in Australia will be considered for this position.
