Purpose As a Hotel Operations Trainee, your role will involve developing a thorough operational understanding of a hotel. This will be achieved through hands-on experience in crucial operational departments such as Housekeeping, Food and Beverage, and Front Office operations. Simultaneously, you will acquire a level of competency that will serve as a solid foundation for your ongoing career development within the hospitality industry. Primary Responsibilities Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience and varied learning outcome Follow the duties as outlined in the position Job Descriptions for each departmental role undertaken, which will be given at each stage of the training program Attend monthly meetings to monitor progress through the Traineeship, as requested by Talent & Culture and/or the General Manager Complete department evaluations at the completion of each departmental stage of the training. Complete projects/assessments in a timely manner given during the Traineeship Commit to meeting your mentor once on a monthly basis. If possible a face to face meeting or visual through MS Teams Skills and Experience Previous experience in a customer facing hospitality role is a plus Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays Strong work ethic, reliable and a commitment to excellence
