At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: Position Title: Inside Sales Executive – Office Supplies Department: Sales Reports To: Sales Director - ANZ Position Purpose The Inside Sales Executive drives revenue growth and customer retention by proactively engaging existing and new clients, to sell a discrete range of supplies and consumables solutions in the B2B market. The role is accountable for achieving monthly revenue and margin targets, maximizing share of wallet, building strong customer and vendor relationships, and maximising customer experience. Key Responsibilities 1. Revenue and Margin Execute structured outbound calling campaigns to generate new business and grow existing accounts. Meet or exceed monthly, quarterly and annual sales targets across revenue, margin and activity. Prepare accurate quotes and proposals. Support other sales executives to identify new equipment and software sales leads. 2. Account Management & Customer Retention Manage a defined portfolio of customers, ensuring consistent engagement and satisfaction. Analyse purchasing behaviour to anticipate needs and recommend relevant solutions. Maintain strong relationships through timely follow‑ups, proactive communication, and problem resolution. Support marketing programs and account growth initiatives. 3. Customer Service Excellence Respond promptly to inbound enquiries regarding products, pricing, and order status. Provide clear, accurate product information and guide customers through the purchasing process. Collaborate with logistics, procurement, vendors and customer service teams to ensure smooth order fulfilment. 4. Market, Product & Industry Knowledge Maintain up‑to‑date knowledge of office supplies categories, promotions, and competitive offerings. Monitor customer trends and provide insights to sales leadership and marketing. Engage in ongoing product and sales training to optimise skills. 5. Sales Administration & Reporting Maintain accurate and timely CRM records for all customer interactions, opportunities, and sales activity. Prepare weekly and monthly performance reports as required. Ensure compliance with pricing guidelines, sales processes, and company policies. Accurately load all sales orders in to ERP / CRM systems. Key Performance Indicators (KPIs) Achievement of revenue, margin, and activity targets. Customer retention and account growth performance. Accuracy and completeness of CRM data. Customer satisfaction and service quality metrics. Conversion rates for outbound campaigns and quotations. Skills & Experience Essential Demonstrated success in inside sales, telesales, or B2B account management. Strong communication, negotiation, and objection‑handling skills. Ability to build rapport quickly and maintain long‑term customer relationships. Proficiency with CRM systems and Microsoft Office applications. Strong organisational skills with high attention to detail. Desirable Experience in office supplies, wholesale distribution, or similar product‑based industries. Understanding of corporate and government procurement processes. Experience working in outbound sales environments. Experience with SAP platforms. Core Competencies Commercial Acumen: Understands customer needs, product value, and market dynamics. Customer Focus: Anticipates needs and delivers solutions to enhance customer experience. Resilience & Persistence: Maintains momentum in a target‑driven environment. Problem‑Solving: Quickly identifies issues and provides practical solutions. Collaboration: Works effectively with internal teams to deliver seamless service. Ethics: Aligns with company requirements for ethical behaviours. Work Environment This is an office‑based role in Sydney, Australia with focus on phone and digital communication. The position requires consistent engagement with customers, use of CRM, ERP and telephony systems, and collaboration with cross‑functional teams. Hybrid work arrangements may be available depending on business needs. We will: • Provide the will: opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally ( P B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online.
