Our Community Care Division is seeking a passionate and person-centred individual to join our dynamic after-hours support team. There are ongoing shifts available together with additional hours to cover a parental leave contract. We are looking for an experienced, professional, dedicated, and caring individual to provide proactive, and effective responses to our clients and staff in the community care sector. As the After-Hours Coordinator you will be required to coordinate with clients and support workers to ensure service deliver for any late cancellations, illnesses, or last-minute shift requirements. Additionally, you will be the first point of contact (After Hours) for any client or support worker queries dealing with these in a professional, person-centred style and escalating to management where required. As a member of our After-Hours team, you would be working from home On-Call on a rotating roster, incorporating weekdays, weekend days and Public Holidays. This role is suitable for a solution-focused multitasker and team player with high energy, resilience, positivity, and a deep desire to improve the quality of life for people living with disability. Your role will include: Providing after-hours support via a rotating roster Ongoing fortnightly shifts available - Weekday 1700-2200 x 2 passive overnights X1 weekday 0600-0800 X1 Saturday 1400-2200 X1 Sunday 0600-1400 Work autonomously and collaboratively with other team members, staff and clients to schedule services that meet client needs and preferences. The ability to build relationships with clients and staff, display strong listening skills and an empathetic approach. Strong interpersonal skills with the ability to communicate effectively both verbally and in writing. Assist in maintaining rosters for staff in accordance with individual contracts and Enterprise Agreement requirements. Strong time management and organisational skills with the ability multitask and problem solve. Why work for McArthur? Opportunity to work for one of South Australia's most respected disability support providers An internal team with decades of skills and knowledge within the sector Attractive remuneration Flexible employment options Excellent Training and Development Opportunities A supportive and caring team environment Flexibility to work from home. We will provide you with a work mobile and laptop. About Us McArthur Community Care was established in 2015 from a deep desire to provide trusted, tailored and ongoing services to people who live with a disability. As a registered NDIS service provider we believe in providing the highest level of client-focused care and know by valuing our Support Workers we can achieve that together. At McArthur Community Care we believe that all people living with a disability should be given the opportunity to live the life they choose. The support we provide is pivotal in assisting our clients to achieve their goals and connect with their community. Our Ideal Applicants will have: An engaging Person-centred approach to care Exceptional communication and relationship building skills A genuine desire to make a difference in the lives of people with disability Have an exceptional understanding of support services, geographical locations, and essential services. A one team approach with the internal team Previous experience in rostering or similar role utilising phones and coordinating tasks Experience in aiding frontline staff, particularly with regards to clients with high risk and complex needs. Capacity to work responsibly, autonomously and flexibly. Excellent organisational skills and ability to prioritise workloads and work effectively under pressure Strong attention to detail, problem solving skills and accurate data entry skills Available to work weekends and weeknights. Relevant and proven experience in an aged care and/or disability environment ideally in the provision of services Strong boundaries and the strictest confidentiality Skills & Experience Required: Current DHS Disability Clearance and NDIS Worker Screening Check Strong computer literacy Clear communication skills Experience with Humanforce highly regarded If this sounds like the opportunity for you, please send your cover letter and resume to Sharon Farn (Workforce Coordinator) at adelaide.mccrecruitment@mcarthur.com.au Only shortlisted applicants will be contacted.
