Introduction Who we are CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience. We are an Equal Opportunity Employer , proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. Description Job Description: This role will work closely with the Cluster General Manager to offer exceptional guest service to our residents and short-term guest alike, and to manage day-to-day front office operations and its team. This position offers the platform to showcase your customer experience skills in a new and luxury environment within the residential space. Assume front desk duties in the absence of a dedicated team member. Manage the operations of the entire Front Desk Team. Recruitment, onboarding, training, performance reviews and performance management of the front office team are conducted as needed and according to best practice Ensure the accuracy, efficiency and streamlining of procedures relating to front desk operations and procedures. Work closely with the Cluster General Manager to communicate and resolve all issues concerning the property and its team. Assist and work with the Cluster General Manager to improve occupancy and ADR by communicating booking inflow and date availability effectively. Maintain a clean and safe workspace, Schedule and maintain rostering of the team as required by the needs of the business, and in consultation with the Cluster General Manager. Any other reasonable duties as requested by Management. Ensure the team is adhering to company policies and procedures. Skills And Experiences Desired Skills and Experience: Previous experience in front office operations role Previous experience with MLR and using RMS Management Software is preferable. Hospitality Industry experience desired Flexibility to work across a rotating 7-day roster, including weekend and public holidays Strong understanding of guest service standard and day to day property operations Strong organizational and time management capability, with the ability to manage competing priorities High attention to detail and accuracy across guest communications, reporting and operational work Effective written and verbal communication skills Strong problem solving and troubleshooting skills, particularly in handling guest or operational issues
