Description I-MED Radiology Heidelburg and Lilydale are currently seeking some Medical Receptionists to join the team. The role is a Full-Time Permanent position working Monday to Friday with 8-hour shifts between the core hours of 6:00am to 9:00pm. Based in both Heidelburg and Lilydale , this role will also involve rotating across East Ringwood, Croydon, Boronia, Mont Albert, Doncaster, Bundoora, Eltham, Adeney, Greensborough and Blackburn Reporting to the Area Office Supervisor, your role will be split between being patient facing and on the phone taking in-clinic bookings. The role entails booking in medical imaging procedures, providing general preparation advice and billing information relating to the procedure or clinic the patient will attend. What You’ll Do Deliver high-quality reception and contact centre services with a smile. Schedule and manage appointments to ensure excellent customer service and clinic efficiency. Provide compassionate patient care and outstanding service. Build strong relationships with patients, referrers, staff, and managers to maintain our trusted reputation. What We’re Looking For Medical receptionist or call centre experience (highly desirable). Proven ability to handle high-volume, inbound calls efficiently. A proactive mindset and eagerness to learn and grow. Exceptional interpersonal and communication skills. Ability to thrive both independently and as part of a supportive team. Life at I-MED Radiology Competitive remuneration corresponding with experience Comprehensive induction training and ongoing development Opportunity for career growth and professional progression To be part of a fun & dedicated team that celebrates wins and successes Commitment to your health and well-being, including access to employee assistance program Diversity and Inclusion Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity. If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless as you may just bring something to I-MED that we are looking for. Next Steps If you are interested in the opportunity, please click apply and submit your updated CV – Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.
