Customer Service Officer

Victorian Government • La Trobe Region • 6d ago

Spend your time working in the beautiful Wilsons Promontory National Park Work as part of a dedicated team to ensure a positive visitor experience for all visitors and campers Bring your high levels of creativity to help shape and grow experience within the campground Learn more about Parks Victoria's role in leading the conservation and preservation of Wilsons Promontory National Park About the role As part of the Customer Service Officer team, you will be the face of Parks Victoria to greet visitors. Part of your daily responsibilities will include assisting customers in their enquiries, checking in guest staying in the park, campground patrols, answering incoming calls and responding to emails. Customer Service Officers work at different work locations within the park including the Tidal River visitor centre and campground, Yanakie entrance station and the Wilsons Promontory Lightstation. The lightstation requires a 3 km walk to get to the site and to stay overnight for multiple nights. Customer Service Officers provide lighthouse tours, housekeeping of the cottages and grounds at the lightstation precinct. We're looking for someone with: Demonstrated experience in customer service, communication and interpersonal skills. Demonstrated experience in general maintenance and housekeeping skills Strong verbal communication skills Your application will need to include: A current resume A cover letter Application Closing date: Sunday, 22 February 2026 If this sounds like you, then we would like to hear from you. For a confidential discussion about the role, call Remy Davis on (03) 8427 2622 or apply online! About Us Wilsons Promontory National Park sits at the southernmost tip of the Australian mainland, offering visitors stunning scenery and wildlife. Tidal River is the main visitor hub for Wilsons Promontory National Park. This picturesque spot offers a range of roofed accommodation options and 484 campsites to make this one of Victoria's favourite National Parks. Tidal River has a General Store that stocks basic supermarket items, a range of souvenirs and camping gear. It also offers takeaway food and drinks. Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria. Organisational Commitments Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment. Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve. Only people with Australian Citizenship, Permanent Residency or a non-citizen with a valid visa that provides work rights may apply for this position.

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