Description Located just 45 minutes from Sydney, at the foothills of the Blue Mountains and along the Hawkesbury River, Crowne Plaza Hawkesbury Valley is a premium destination resort set across 8 hectares of landscaped gardens. With contemporary accommodation, acclaimed dining, extensive conference and event facilities, we offer guests a place where indulgent retreat meets urban convenience. Following a transformative refurbishment, our Spa & Wellness precinct has been reimagined as a luxury wellness destination, featuring a relaxation lounge, bar, private gardens, thermal suite (saunas, steam room, hydrotherapy pool, ice plunges and swimming pool), two float rooms, ten treatment suites (including couples and group spaces), and a curated retail boutique. We are seeking an experienced Director of Spa & Wellness to lead this flagship operation and position Crowne Plaza Hawkesbury Valley as a benchmark wellness destination within the Australian luxury hospitality market. Your day-to-day Lead all Spa & Wellness operations, delivering exceptional guest experience, service standards and productivity Drive commercial performance through pricing, packaging, upselling, labour management and cost control Lead, coach and develop a high-performing team, fostering a strong one-team culture aligned with IHG values Ensure brand, safety, hygiene and service standards are consistently upheld across all wellness offerings Oversee staffing, scheduling and workforce planning to maximise productivity and guest satisfaction Build strong relationships with guests, suppliers and internal stakeholders to support business growth Manage guest feedback and operational issues with professionalism and care Maintain a visible, hands-on leadership presence during key guest periods Monitor financial performance, reporting and forecasting to achieve budgeted revenue and profitability What we need from you Minimum 5 years’ experience leading spa operations in a luxury hotel or resort environment Proven commercial acumen with a strong track record of revenue growth and service excellence Strong people leadership skills with a focus on coaching, development and engagement Sound knowledge of wellness trends, guest expectations and service innovation Experience with spa management systems and data-driven reporting Spa or wellness-related certifications (e.g. massage, beauty therapy or wellness management) Pre-opening or major refurbishment experience highly regarded Excellent communication, stakeholder management and problem-solving skills Strategic, creative mindset and genuine passion for wellness and guest experience What you can expect from us We give our people everything they need to succeed, including a competitive salary and benefits designed to support your best work life: Global hotel discounts across IHG Hotels & Resorts Career development and industry-leading training opportunities Complimentary duty meals and full uniform A supportive, inclusive and values-driven culture At IHG, we live and breathe True Hospitality - being caring, confident, attentive and responsive in everything we do. We’re committed to creating an environment where everyone feels they belong, can grow, and make a meaningful difference. Don’t quite meet every requirement but believe you’d be a great fit? We’d still love to hear from you. Hit Apply and start your journey with us today.
