About the company: This is a great opportunity to join a recognised agency focused on quality performance and people. As a Customer Service Representative, you will be the first point of contact for customers, providing accurate information, resolving enquiries, and delivering high-quality service across multiple channels. You'll be working within one of the key supporting lines, providing support to a wide range of customer needs in a fast-paced, high-volume environment. This division is a customer-focused agency committed to simplifying access to public services for individuals and businesses across New South Wales. With a strong digital presence, award-winning culture, and a growing network. About the Role Managing multiple service activities under tight timeframes while maintaining accuracy. Handling complex enquiries and complaints with resilience and professionalism. Navigating high-volume workloads while ensuring quality outcomes. Adapting to changing rosters and maintaining consistent performance. Respond to diverse customer enquiries via phone, email, and digital platforms. Deliver consistent, accurate, and timely information aligned with Service NSW standards. Maintain and update customer records and databases. Resolve complaints and escalated issues with professionalism and empathy. Support customers in understanding and accessing government services. Perform administrative tasks in compliance with privacy and legislative requirements. Contribute to continuous improvement initiatives and team collaboration. What We're Looking For 2-3 years' experience in customer service (call centre, admin, or retail). Strong written and verbal communication skills, and Telephone skills Previous government experience is desirable but not essential. Intermediate computer skills including typing, email etiquette, and system navigation. Proficiency in Microsoft Office, especially Outlook and Teams. Technically savvy with the ability to learn new systems quickly. Commitment to customer service excellence and teamwork. Ready to take the next step in your career? Apply now or reach out for a confidential discussion with Raelene Horn at Mane Consulting .
