Case Manager ESP Location – Parramatta (Hybrid) Employment type – Temporary full-time role for 11.5 months Salary - $113,574.00 pa - $125,719.00 pa, plus employer's contribution to superannuation and annual leave loading Your role The Engagement & Support Program (ESP) provides intensive, evidence‑informed case management support to individuals and families across NSW with complex needs. As a Case Manager, you will work directly with participants to deliver interventions that promote safety, reduce risks, and support long‑term behaviour change and community connection. You will be part of a multidisciplinary team within Women, Family & Community Safety (WFCS), Strategy, Policy and Commissioning. The environment is dynamic, collaborative and focused on delivering high‑quality outcomes for vulnerable communities. What you’ll do In this role you will be responsible for the following: • Deliver accountable and culturally responsive case management • Undertake triage, assessment, risk analysis and formulation for complex clients • Develop, implement and review goal‑focused case plans • Provide direct support to participants and liaise with their families/support networks • Partner with NSW Police, NGOs, government agencies and multidisciplinary teams • Prepare case documentation, updates, risk assessments, reports and progress summaries • Maintain accurate records and contribute to program evaluation • Participate in professional development and reflective practice to ensure evidence‑based service delivery The Engagement and Support Unit (ESU), part of the NSW Department of Communities and Justice (DCJ), is a specialised team dedicated to the prevention and early intervention of violent extremism. Recognised both nationally and internationally for its work in countering violent extremism (CVE), the DCJ ESU contributes to national best practices in CVE interventions. The unit collaborates closely with Commonwealth and NSW agencies in delivering programs such as the Engagement and Support Program (ESP) and the Step Together Helpline. The ESU aims to reduce the risk of violent extremism by providing early intervention and support to address the causes, social, psychological, and/or behavioural issues leading to an escalation into violence. Our primary focus is on diversion and maintaining disengagement, involving active collaboration with key stakeholders, including law enforcement, government agencies, medical and mental Ill-health practitioners, families, non-government organisations and services, along with culturally appropriate mentoring services. Engagement and Support Program (ESP): ESP use individualised case management incorporating structured professional judgement using trauma-informed approaches, and a risk, needs, and responsivity approach when engaging with individuals considered vulnerable to engaging in, supporting, or have engaged in violent extremism. What we’re looking for In addition to the essential requirements outlined in the role description, the ideal candidate will have: Skills, Knowledge & Experience (Minimum requirement) • Demonstrated experience working with clients with complex and high‑risk needs • Experience working within multidisciplinary and multi‑agency environments • Strong assessment, planning and intervention skills • Ability to develop and review case plans using evidence and risk frameworks • Experience preparing client reports or documentation for internal or external stakeholders • Strong communication and interpersonal skills • Ability to adapt to changing priorities and work autonomously when required Desirable experience • Experience in mental health, behavioural intervention, community services, corrective services or related support programs • Knowledge of strategies for working with vulnerable people and communities • Experience liaising with law enforcement and/or multi‑agency case panels Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: • A challenging and rewarding career • Flexible, autonomous work environment • Competitive pay and conditions • Training and development opportunities to build and maintain capabilities • Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close Thursday, 26 February 2026 at 11:59 pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rhys Helleman on 0436 484 755 or at rhys.helleman@dcj.nsw.gov.au. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page. Department of Communities and Justice
