Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. As a Collections Officer - Novated Leasing you will be assisting with the processes to recover overdue payments or penalties and / or Vehicle recovery. Novated lease finance with no unnecessary detours - Onboard Finance was established by McMillan Shakespeare Group in 2021 to provide an additional source of funding for novated leasing customers of Maxxia and RemServ, bringing finance and industry expertise so that customers can confidently source their novated lease. Here’s how you will make a difference in this role… The Collections Officer will leverage their prior experience in debt collection and strong customer service and negotiation skills to build and maintain positive relationships with affected customers. You will be responsible for overseeing the day-to-day operational tasks associated with managing arrears and enforcement activities for the Onboard Finance portfolio; preparing detailed reports on arrears status, payment plans, and recovery progress. A key aspect of this role involves effectively managing relationships coordinating with external debt collection agencies and legal teams, delegating tasks as necessary to ensure efficient resolution of outstanding debts. Ensure smooth operational flow, resolve any disputes or concerns promptly, and support the overall financial health of the organization working alongside your team. At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include: · Manage the recovery of arrears for all affected novated lease and finance lease customers. Negotiate payment plans with affected customers, monitoring progress to ensure timely recovery of funds while comply with policies and procedures working with the business to develop and enhance existing processes aligned to industry standard and required legislation · Manage the relationship and workflow with external collection agencies including account referral where necessary · Work with Settlements & Operations teams to address debt reporting issues, offer solutions, and implement corrective actions. · Maintain regular communication with internal and external stakeholders, providing updates on recovery progress and fostering smooth collaboration. Ensure database integrity and promptly report any identified issues to maintain accurate records. To be considered for this role you will possess the following: · Experience in managing complaints and customer hardship. · Exceptional negotiation skills with the ability to de-escalate emotive situations evidenced from experience in a customer service driven environment. · Problem solving and conflict resolution; high level professional communication skills including demonstrated verbal and written communication skills · Autonomy and excellent time management; demonstrated ability to work effectively as part of a larger team as required and the ability to establish priorities and work to strict timelines · Understanding of customer circumstances showing empathy where required; demonstrated ability to understand and embrace the principles, compliance & legislative requirements within a collections management environment · Proven track record in managing debt collections, preferably in a Leasing/Lending or Auto environment What we can offer you: Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA and culturally diverse applicants to apply. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au
