Job Description Our Customer and Operations Advisory team continues to grow, assisting leading organisations across Banking driving sustainable improvements across their business Working with KPMG you will consult on client projects, translating business and customer needs into target operating models, operational requirements and working processes. You will identify changes and recommend solutions that will typically involve a combination of customer centricity, process and value stream analysis, operational management, continuous improvement, organisational change and digital transformation outcomes leading to innovative operations. Join our team of highly talented and experienced professionals, with access to powerful KPMG methodologies and global resources. Your Opportunity As a Manager in our Customer and Operations team, you will have a successful track record working across Banking. You’re now looking to join a high growth team to work with a prestigious range of clients and play a key role in developing the practice. You’ll bring a passion for growing high calibre teams and managing multiple streams that will see you building on your experience in reviewing business performance, go-to-market strategies and putting together the end-to-end service delivery of engagements. Key responsibilities will include: Experience in mobilising and leading the delivery of large-scale transformation programs integrating business and technology to deliver business value in the Banking sector Leading and coaching others in projects, and mentoring staff as they grow their capabilities, careers and client service impact Proven ability to apply technical knowledge into solving problems for banking clients Showing initiative and capability to work closely with clients with limited requirement for direction on delivery/technical matters on complex projects Collaborating with the national team across multiple different offices How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills and experience should include: Demonstrated experience in consulting to Banking, or having worked in Industry Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems Experience or exposure to the practical application of continuous improvement methodologies such as Human Centered Design, Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS Proven ability to translate business and customer needs into best practice process and operational design requirements, with experience in implementing the designs within core and enabling processes Experience in design or deployment of process automation to support improvements in efficiency, effectiveness or service is desirable An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives Highly developed written and verbal communication skill Have experience in structured problem solving and advanced analytical skills Experience undertaking business requirement analysis Understanding or exposure to Target Operating Model design and delivery is desirable
