Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination. Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk. Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members. WHO WE ARE? Secure Parking is the largest commercial car park operator in Australia and operates over 450 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people. Secure is one of the leading suppliers of Airport Landside Operations around Australia. We have a wide range of rewarding job opportunities for Landside Service Officers at Gold Coast Airport. Gold Coast Airport is the gateway to Australia's premier tourist destination supporting one of the country's fastest-growing regions and welcoming over six million passengers annually. Over the next 20 years, passenger numbers are forecast to more than double as the airport continues to support the needs of a growing region and a thriving business and tourism hub This growth creates a strong opportunity to work alongside a major airport in a period of growth and investment. Joining our team now means becoming part of a growing workforce delivering essential services and making a meaningful impact for customers every day. "Our mission is to ensure all visitors have a fantastic experience, be it at the end, or start of their travel" WHO ARE WE LOOKING FOR? We are seeking reliable and customer‑focused Car Parking Officers to join our dynamic Airport Parking Team. This role is ideal for someone who enjoys delivering premium customer service, and being part of the airport experience from the moment passengers arrive. As a Car Parking Officer, you will play a key role in ensuring the safe, efficient, and professional operation of our airport car parks and Park Fast services. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights The primary purpose of the Customer Services Officer is to provide outstanding customer service for meet & greet of customer vehicles or assist with any car parking related enquiries / system issues. The Customer Services Officer will optimise customers experience with the ability to assist customers with any required information to help in getting in and out of the Airport car parks locations via intercom calls and face-to-face interaction. Duties include taking phone calls or intercom calls regarding car park related queries, use of multiple IT systems and general onsite customer service and information. All applicants will need to be physically fit and able to stand, walk and continually move for generally between 5 and 8 hr shifts which start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required. All applicants will need to be physically fit start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required. SKILLS AND QUALIFICATIONS Minimum (1) years demonstrated experience in a customer service role. Excellent oral and written English communication skills Professional phone manner, able to work shifts. High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook. Ability to learn new software programs effectively and efficiently Ability to multitask and prioritise with strong problem-solving abilities. Excellent interpersonal skills (approachable, positive, motivated attitude) Initiative, common sense and fast decision-making skills Holds a current unrestricted driver's licence Confident driving a wide range of vehicles, including manual and automatic Strong communication and interpersonal skills Customer‑service focused with a friendly and professional manner Reliable, punctual, and able to work independently and as part of a team Comfortable working outdoors and in a shift‑based environment Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process. Excited by the Opportunity? Apply by clicking APPLY
