Apex Radiology , established in 1996, is a leading provider of diagnostic imaging in Western Australia which supports public and private clinics. With locations across Bunbury, Mandurah, Busselton, Margaret River, and Perth, Apex delivers comprehensive imaging services including CT, MRI, X-Ray, Ultrasound, BMD, interventional radiology and Nuclear Medicine. Join Apex Radiology and enjoy a rewarding career in a supportive, professional workplace while experiencing the lifestyle benefits of WA - from pristine beaches and vineyards to outdoor adventures and a relaxed regional lifestyle. As part of the Integral Diagnostics (IDX Group) we are one of Australasia's largest radiology providers with more than 90 sites in Australia and New Zealand, we're proud to offer a supportive, forward-thinking environment for our people. As a publicly listed company on the ASX 300, IDX combines stability with growth opportunities - driven by our quality, innovation, focus on patient care and investment in the latest technology. Joining IDX means being part of a leading network where your expertise makes a real difference in delivering the best health outcomes for patients. About the Role Apex Radiology is seeking an experienced Booking Centre Supervisor to lead our patient bookings team. This full-time role combines hands-on operational duties with team leadership, ensuring smooth, patient-focused scheduling and outstanding customer service. Reporting to the Administration Services Manager , your key responsibilities include: Supervising the Booking Centre team - including training, rostering, and workflow management. Handling escalated patient and referrer enquiries with professionalism and care. Scheduling patient appointments and managing inbound calls to maintain service levels. Monitoring call volumes, wait times, and patient experience metrics. Ensuring booking accuracy, clear communication, and correct fee estimates. Driving process improvements and operational efficiencies. Leading team meetings and sharing key updates across the team. Supporting skill development and training initiatives in collaboration with the Training Supervisor. Acting as the first point of contact for Booking Centre queries and issue resolution. Liaising with technical and support teams to ensure seamless service delivery. About You You'll bring a proactive and supportive leadership style with a strong customer focus and the ability to balance team management with day-to-day operational tasks. Demonstrated experience in medical bookings, call centre, or customer service environments. Proven leadership or supervisory experience. Excellent communication, problem-solving, and organisational skills. Ability to manage competing priorities and meet deadlines. A collaborative, positive approach to teamwork and service delivery. FOR YOU Competitive Salary: Attractive salary with annual reviews to recognize your contributions. Paid Parental Leave: Additional leave to support new parents. Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals. Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more. Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms. Referral Bonuses: Financial incentives for referring great talent to our team. Career Advancement: Opportunities for career growth and succession planning within an innovative company. Work-Life Balance: Flexible work options for full-time or part-time roles. Community and Social Events: Engage in a supportive workplace with free parking and great social events. Apply Now If you're passionate about people and want to grow your healthcare career, we'd love to hear from you. Click Apply to submit your CV and cover letter. Questions? Contact Abbe on 0499 975 518
