Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. My Plan Support began on a simple premise that the National Disability Insurance Scheme (NDIS) is life-changing, but it shouldn’t take over your life to manage. Proudly based in Raymond Terrace , our one-on-one plan management is available to our customers (participants) right across Australia. We’re more than just a company, we’re a trusted friend, here to support people’s NDIS journey and make things simple. As a Plan Administrator , you will be responsible for managing the financial administration of participants' (NDIS) plans. You will work closely with participants and their support networks to help them understand their funding, manage budgets and ensure their plans remain on track. You will also liaise with service providers and internal finance teams to confirm pricing, process invoices and payments, and resolve payment-related issues. Here’s how you will make a difference in this role… As a Plan Administrator you will have a love for numbers and enjoy a customer centric focused role whilst also keeping accurate financial records to provide smooth transactions and a seamless participant experience. You will undertake a six-week intensive training programme to support your success in the role. During the first two weeks you will be in the office Monday to Friday, then three days per week (2 days from home) as your competency and confidence grows to eventually working 1 days in the office (Wednesdays) and 4 days from home, coming in a second day when required (ad hoc.) At My Plan Support clear expectations help our people Be the Difference. Your key responsibilities in this role will include: Manage financial administration of NDIS plans, including budgeting, invoice processing and payments Monitor funding utilisation to ensure plans remain within approved budgets Identify and address potential over- or under-spending proactively Build strong, respectful relationships with participants and support networks Provide clear guidance to participants on appropriate use of their NDIS funding Liaise with service providers to confirm pricing, service delivery, and invoice accuracy Resolve payment discrepancies in collaboration with the Finance team Maintain accurate, up-to-date, and auditable financial records Ensure compliance with NDIS legislation, pricing arrangements, and organisational policies Deliver participant-centred service aligned with our values: Customer Always, Better Together, Everyone Matters To be considered for this role you will have: No prior experience in NDIS required, although if you have it – it will be advantageous Experience in a Customer Service role is essential Experience in an Accounts Payable role is essential You may have had working experience in a Bookkeeping/Accounts Payable/Accounts Receivable or have been an Accounts Administrator/Assistant/Clerk A love for numbers A MyGov ID - to access the NDIS portal Experience using a CRM (Customer Relationship Management) package Confident in Outlook, Teams, Word and Excel A willingness to learn What we can offer you: Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA and culturally diverse applicants to apply. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au
