Service Manager - Permanent full-time Crestmead, QLD Largest family-owned equipment hire company in ANZ and still growing Grow with Kennards Hire | Level up your skills Join a high performing team and enjoy a supportive team culture With Kennards Hire You Can At Kennards Hire, you're part of a family that truly cares. We have each other's back, even on the hard days - at work or at home, and we always make time to have some fun. It's our 'can do' attitude that makes it second nature for us to not only make our customers job easy, but each other's too. Trust in Each Other: We're invested in your health and wellbeing, offer excellent employee benefits, and celebrate your wins while sharing ours with you. Grow Your Expertise: We provide you with the knowledge and skills to excel in your role, supporting your growth as you take the next step in your career. Lead in Many Ways: You can make a difference! Whether your ideas are big or small, we want to hear them. About the role Our Distribution Centre in Crestmead is designed to support the QLD network, offering a diverse range of large and specialist equipment, products, and solutions. The primary objective is to enhance the reliability, convenience, utilisation, and productivity of our four specialist branches: Pump & Power, Access, Site Services Solutions, and Traffic, which collectively create our Distribution Centre The Service Manager role is integral to the Distribution Centre site leadership team, overseeing the repairs and maintenance function. Responsibilities include maintaining and enhancing the safety, quality, and service levels of all equipment, as well as managing and developing team members within the workshop function. This role requires you to: Lead and manage the workshop team within the Distribution Centre (DC). Foster a culture of continuous improvement and safety Manage the workshop budget in alignment with DC profit and loss (P&L). Oversee the DC workshop to ensure service and repair of equipment meet Kennards Hire standards and minimize downtime. Collaborate with the Site Manager to plan workshop staffing to achieve profitability targets. Ensure accurate rostering and timely completion of payroll processes. Prepare end-of-month reports. Maintain effective workshop administration to Quality Management (QOM) standards. Monitor and address all QOM Audit requirements. Maintain the presentation standards of the workshop, yard, and warehouse storage areas. Order parts and workshop supplies, keeping essential items in stock while managing costs within branch budgets. Coordinate with external suppliers to obtain quotes for parts. Evaluate all jobs considering quality, cost, time, and resources. Communicate with external repairers for technical equipment repairs. About you Previous experience managing a workshop or service department Previous experience with hands on equipment maintenance and service Demonstrated previous experience leading a team in a management/supervisory role, with the ability to effectively delegate, coach and develop Strong financial acumen and experience managing costs and budgets Strong analytical and problem-solving skills with the ability to identify root causes Excellent interpersonal and communication skills, with the confidence to proactively develop new customer relationships and engage staff Experience in working within a network operation Join our team You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed. You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise. There's also a great range of employee benefits and rewards on offer including: All the training and development you need to build a successful career with us Pathways to pursue your career, nationally and internationally Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty) Opportunity for profit share Great employee discount rates on our hire gear Our annual awards night, team BBQs and many other fun social events. As part of the recruitment process, you will be required to complete background checks which may include a police and medical check. So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.
