About UNIVERSAL TRAVEL Universal Travel, established in 2008, is a comprehensive travel service company integrating tourism consultation, business inspection tours, ticketing and visa services, passenger transportation, cultural exchange, and education and training. Universal Travel currently operates head office in Chinatown Adelaide SA and an integrated online travel product booking platform at www.universalholiday.com.au. With the most extensive range of travel resources across Australia, Universal Travel is committed to expanding its service network to every state and city nationwide, providing more convenient and professional services to local Chinese communities and travelers from China. About the Role We are seeking an experienced and customer-focused Travel Consultant to join our Adelaide team.This role is ideal for a professional who enjoys working closely with clients, designing tailored travel solutions, and coordinating end-to-end travel arrangements with a high level of service quality and attention to detail.You will play a key role in providing travel consultation services, managing bookings, and supporting the smooth delivery of customised and group travel products. Key Responsibilities: Provide professional travel consultation services to clients, including tailored itinerary design, travel advice, and coordination of end-to-end travel arrangements. Assist clients with booking flights, accommodation, transportation, and related travel products in an accurate and timely manner. Coordinate customised tours, group tours, and business inspection trips, ensuring all arrangements align with client requirements and budgets. Communicate effectively with airlines, hotels, transportation providers, and local operators to confirm bookings and resolve service issues. Support the preparation of visa-related documentation and provide clients with clear travel guidelines, including itinerary details, travel schedules, and general travel requirements. Maintain accurate and well-organised client records, booking details, and internal documentation in accordance with company procedures. Provide professional after-sales support, responding promptly to client enquiries, itinerary changes, and unexpected travel issues. Work closely with internal teams to ensure smooth workflows, effective coordination, and a high level of customer satisfaction. Qualifications and Skills: Certificate III or Diploma in Tourism, Business Administration, Hospitality, or a related field (preferred but not essential). Experience in consulting, tourism services, customer service, or a related industry will be highly regarded. Strong communication and interpersonal skills, with the ability to build and maintain positive client relationships. Excellent organisational skills and attention to detail, with the ability to manage multiple bookings and tasks efficiently. Familiarity with computer-based booking systems and internal data management tools. Ability to work independently while also contributing effectively within a team environment. Bilingual abilities in English and Mandarin are highly regarded, particularly for assisting Chinese-speaking clients and coordinating with partners. Why Join Us: Join an established and reputable travel company with long-term industry experience in Australia. Friendly, supportive, and professional working environment. Stable full-time position with competitive remuneration. Opportunity for long-term career development within the travel and tourism industry. Convenient work location in Adelaide. How to Apply: If you are passionate about travel and customer service and are looking for a long-term opportunity in a professional travel company, we would love to hear from you. Please submit your resume and a brief cover letter to apply.
