Position Description EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application. BMCC’s Customer Service Centres are a fast paced and sometimes challenging work environment where excellent customer service is delivered by friendly professional staff. The successful candidate will provide advice, assistance and direction to Council’s internal and external customers through our mutli-service delivery channels which include telephone, face to face and electronic environments. Your duties will primarily involve handling customer enquiries, payments, maintaining information systems to standard operating procedures. Certificate level qualifications with excellent communication skills and relevant work experience in a high volume, customer focused & information-based service environment. You will have proven experience in the use of technology for service delivery, including cashiering activities and experience with interpreting and explaining forms, plans and processes and in dealing with challenging customer interactions with people from diverse cultures and ages and backgrounds. You will be required to wear a compulsory uniform. Remuneration: base salary commencing at $36.00 gross per hour 25% casual loading 12% superannuation performance payment 1% - 3.5% annual salary annual award increase For further information contact: Coral DeLosa on 4780 5000. Closing date: 8 March 2026. Applications must address the Essential Criteria. APPLICATION INFORMATION: It is preferred that you obtain the position description and information on how to apply from our website, www.bmcc.nsw.gov.au . Applications addressing the selection criteria, accompanied by a resume, references and copies of qualifications should be emailed to hresources@bmcc.nsw.gov.au prior to closing date. If you are unable to get access to a computer, hardcopy applications may be posted to Staff Applications, Blue Mountains City Council, Locked Bag 1005, KATOOMBA NSW 2780.
