I'm partnering with a high-profile financial services organisation to appoint a hands-on Business Project Manager to drive customer growth, engagement and retention initiatives. This is not an IT or technology project management role. It is a business-led delivery role focused on commercial outcomes, pace, accountability and disciplined governance within a regulated environment. The role: You will work closely with senior leaders to translate growth strategy into practical, executable initiatives across: Customer engagement and retention programs Onboarding and lifecycle optimisation Sales effectiveness and conversion improvement Portfolio performance initiatives Cross-functional growth and operating model enhancements You will lead delivery end-to-end - aligning stakeholders, maintaining governance discipline, managing risks and ensuring initiatives deliver measurable commercial impact. Key responsibilities: Lead complex, business-led initiatives from concept through to execution Partner with senior stakeholders to drive alignment, clarity and accountability Manage the end-to-end pipeline of initiatives, including prioritisation, dependencies, risks and capacity impacts Prepare governance packs, track actions and ensure clear escalation and follow-through Oversee non-technology business change, including workforce impacts and transition planning Translate operational and financial data into clear recommendations that support decision-making Maintain disciplined control across risks, issues and milestones in a regulated financial services environment Ensure initiatives deliver sustainable customer and commercial outcomes As the successful candidate, you will offer: Proven experience as a Business Project Manager / Business Delivery Lead Strong background in financial services or regulated environments Experience delivering customer growth, retention or engagement initiatives Confident communicator with executive presence Structured, governance-aware and commercially astute Able to challenge constructively and drive timely decision-making Outcome-focused - you care about measurable impact, not just project artefacts This is a high-visibility role supporting a core customer growth strategy within a respected financial services brand. You'll enjoy strong executive exposure and the opportunity to combine commercial delivery with disciplined governance leadership, making an immediate and meaningful impact. If you're a business-first delivery leader who brings commercial drive alongside structured governance - and you're not an IT project manager - this could be an outstanding opportunity to step into a genuinely influential role. Contact Nick Largent for more information.
