A well-established and growing HVAC service provider in Brisbane is seeking an experienced Client Services Manager (Account Manager) to lead and grow its Commercial & Industrial Service division. This is a pivotal leadership role responsible for client management, service delivery performance, team development, and commercial outcomes across a diverse portfolio of commercial and industrial sites. What’s on Offer: Senior leadership role with real impact Client Services Manager / Account Manager role with a respected and growing HVAC service provider Established commercial and industrial client base throughout Brisbane’s CBD and surrounding areas Opportunity to shape systems, processes, and culture Supportive executive leadership team, with direct reporting lines Competitive remuneration package aligned to experience (including vehicle, e-tag, fuel card, laptop and phone etc.) The Opportunity: Reporting directly to the Service Manager and Directors, you will take full ownership of client relationships and service performance across your portfolio. You will be the central link between clients, supervisors, technicians, service coordination, accounts, and company leadership, ensuring exceptional service delivery while driving profitability and growth. This role combines strategic oversight with hands-on operational leadership. Key Responsibilities: Client & Account Management Service Delivery & Operational Oversight Team Leadership & Development Commercial & Financial Accountability Growth & Strategic Development OH&S & Quality About You: You are an experienced HVAC professional with strong commercial awareness and proven leadership capability. You understand both the technical and financial drivers of a service department and are confident managing client portfolios in commercial and industrial environments. The Ideal Experience: Strong background in commercial and/or industrial HVAC sector Experience managing technicians and supervisors Solid financial and reporting capability Proven ability to manage client relationships and resolve issues professionally High attention to detail with strong organisational skills A proactive mindset focused on continuous improvement Sound understanding of OH&S obligations within service environments The Company: If you are ready to take ownership of a growing service portfolio and lead a high-performing team in Brisbane’s commercial HVAC sector, I am keen to speak with you. Consultant: Jesse Egerton Phone: 0407283112 Email: jesse@introrecruitment.com.au
