We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The key purpose of the Assistant Car Park Manager is to partner with the Car Park Manager and the National Car Park team to execute the Car Park Strategy, ensuring a top-tier customer experience across the Vicinity Centres portfolio and driving car park revenue growth. The Assistant Car Park Manager will play a key role in supporting all car park projects, establishing and maintaining car park presentation standards, developing standard operating procedures for a consistent national approach, and continually assessing existing car park structures to optimise operations. The Assistant Car Park Manager has responsibility for directly managing all car park attendants and supports the 24/7 roster responsibilities where required. Additionally, the Assistant Car Park Manager will ensure that high customer service standards are upheld by maintaining a safe, well-resourced, and well-presented environment, with all equipment in full working order. The role also involves working closely with the Car Park Manager to drive car park income through identifying and capitalising on ongoing revenue opportunities, while fostering relationships with a diverse range of customers, from large-scale commercial clients to individual shoppers. The Assistant Car Park Manager will contribute to the efficient management of the car park by identifying cost-saving opportunities, reviewing expenditures, and implementing best practices for car park operations. The person in this role will have a passion and desire to bring the Vicinity brand to life through every interaction with Vicinity’s customers, retailers, and stakeholders. Key Accountabilities People Leadership All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations). Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence. Performance issues are managed in an effective and timely manner. Quarterly development conversations conducted with all team members. 100% of compliance training is completed on time for team. All health and safety, risk and compliance requirements are delivered across the team. Effective management of budgets as per forecast with demonstrated focus on managing cost. Demonstrated commitment to building own capability as a people leader. Car Park Operations Assisting the Car Park Manager with development of car park strategy aligning with National Car Park goals and Centre VSA. Assisting the Car Park Manager with development of parking policies and procedures. Assisting the Car Park Manager with Marketing Strategy aligning with the Marketing team. Management of onsite projects in line with the car park strategy and Centre VSA. Management of third-party booking system and parking system integration. Management of car park attendant team, ensuring the provision of excellent customer service. Addressing customer complaints and issues promptly and professionally. Responsible for end-to-end journey of customers utilising the car park. Ensuring the parking facilities and equipment are well-maintained and safe. Assisting the Car Park Manager with ensuring parking operations comply with regulations and laws. Maintaining safety protocols and conducting regular safety inspections, contributing to monthly health and safety meetings. Assist in contractor management, including communications, raising purchase orders, regular 1:1 meetings to address KPIs. Assist in management and support of contractors including Cleaning, Security, etc. Risk identification, risk reporting and risk mitigation of the carpark, its assets and team. Accessibility and inclusion responsibilities to ensure the carpark is available to a diverse range of customer needs. EV charging stations maintained and functioning properly. Ensure security cameras are functional and suitable for the carpark needs. Ensure after hours staff parking areas are well lit and safe for staff to access. Traffic management during emergencies, incidents, peak periods and management of contractors hired for traffic management. Coordination of attendance and management of incidents. Reporting & Communications Centre Management team communications. Steward of the car park functionality, ensuring seamless integration between the car park, centre and retailer operations. Assisting the Car Park Manager with competitor rate review and analysis. Daily revenue reporting and reconciliation. Financial Accountability Analysis of internal and external trends to assist with budgeting and forecasting. Support in managing revenue, expense budgets, and car park income forecasting. Support all financial administration of the car park, including purchase orders, refund requests, debt management and recovery, invoicing, payment receipting and validations. Assist in management and execution of the car park monthly reporting timetable. Maintain permanent parker (non-tenant) payment allocations, working with Accounts Receivable. Action supplier invoicing, procurement and accruals processing as required. Collaborate with Centre Management to support marketing opportunities for retailers. Key Role Relationships Car Park Manager Car Park Team Operations Team Centre Management Team National Car Park Team Customers Retailers Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done) Experienced car park operations professional, ideally in the retail industry, with experience in parking facilities management and managing a small team. Experience with parking management software and technology. Background in financial administration, reporting, experience with accounts receivable and payable, and the use of accounting systems to drive process efficiencies. Background or interest in client relations and ongoing client account management to secure ongoing income. CRITICAL KNOWLEDGE (what you need to know) Strong understanding of execution of car park systems and infrastructure. Known as a team player, demonstrating experience working within small teams and independently when required. Knowledge in strategy development, data analysis, parking regulations and laws. Excellent communication, customer service, and leadership skills. Strong analytical, organisational, and administrative skills. Proficient in the use of parking management software and technology. Intermediate mechanical, systems and problem-solving abilities, and solution-oriented thinking. Renowned for excellent collaboration skills and the ability to coach and mentor others, creating a positive workplace CAPABILITIES (what you can do) Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Intermediate. Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational. Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Intermediate. Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational. Problem Solving - Use logic and methods to solve problems with effective solutions – Intermediate. Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Intermediate. Regulatory Framework & Environment - Undertake business activity and decision making with prudent understanding and interpretation of relevant regulatory frameworks – Foundational. Demonstrate Financial Acumen - Understand how the business operates, the market dynamics and what must be done to be a successful business, both for the short term and longer term – Foundational. Understands Asset Vision & Strategy - Know the ‘why’ behind decisions and actions, think bigger than today, and plan for the future – Foundational. PERSONAL ATTRIBUTES (who you are) You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect: We listen to and acknowledge each other's views We have difficult conversations with care Integrity: We back our words with the right actions We do the right thing, no matter the situation Customer Focus: We nurture a genuine connection with our customers We consider customer needs when making decisions Collaboration: We invite the right people to the table We balance consensus with decisive actions Excellence: We always strive to improve We share our challenges and celebrate the wins Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
