Together we shape thriving communities, public spaces, places and economies. Temporary full-time opportunity until 31 Dec 2026 NSW office location based in Parramatta (other locations may be considered) Salary relative to experience, and ranges from $129,464 to $142,665 super A unique opportunity to take on a meaningful leadership role that strengthens how Corporate Services partners with its clients—enhancing trust, improving service experiences, and ensuring our services are responsive, transparent and fit for purpose across a diverse and dynamic operating environment. As a Client Services Manager , you will play a pivotal role in shaping the client experience across DPHI. You’ll lead account management and engagement activities, partner with senior stakeholders, and drive service improvements that make a measurable impact. This role is central to fostering strong service relationships, resolving service issues, and embedding a culture that puts clients at the centre of everything we do. For more information read the full Role Description: Client Services Manager What you will bring to the role: You are someone who thrives in a client‑focused environment and brings a thoughtful, solutions‑oriented approach to complex service challenges. You will likely bring: Demonstrated experience managing client or stakeholder relationships in a large or complex organisation Excellent communication skills, with the ability to interpret and clearly explain complex issues Strong judgement, analytical capability and a practical approach to problem-solving A collaborative style and the confidence to influence, negotiate and manage expectations effectively A commitment to integrity, accountability and public sector values Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Monday, 23 February 2025 at 11:55PM Should you require further information about the role please contact Hayley McIntosh, Principal Policy and Program Manager on Hayley.mcintosh@dpie.nsw.gov.au . To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
