Lead a local team. Drive real results. Build a career in operations management. Maid2Match is a family-owned company started by the Schulz brothers whose first client was their parents. Fast forward 11 years, Toby and Jason still own and operate the business and we've grown into a leading national cleaning provider, making a real impact on our clients' lives every day. We service private, NDIS and DVA clients across Australia. In this role you won't be a middle manager hidden in an office, and you won't be cleaning homes yourself. You'll be the leader of your local Field Unit, managing a team of permanent employee Field Staff (cleaners), owning the performance of your area, and working directly with your Division Manager and the broader leadership team to grow completed services, recruit and develop people, and deliver a 5-star experience for our clients. The Role: As the Cleaning Operations Team Leader you are responsible for the performance, engagement and growth of your Field Unit. This is an operational leadership role, not a hands-on cleaning position. You will manage the services your team performs, not carry your own client list. Lead and develop a team of Field Staff through regular 1:1s, coaching and performance conversations Recruit and onboard new team members into your unit Deliver hands-on training and support in the field when your team needs it Optimise schedules for performance and labour margin Monitor and improve key metrics month on month Handle client feedback - both positive and negative - promptly and professionally Be physically present with your team and clients throughout the week This is a blended role. Expect to spend around 60% of your week out in the field meeting with your team, clients and new recruits, and 40% working from home on planning, reporting and communication. We do not have permanent office spaces; you'll work from home, cafes and meeting spaces. During your first few weeks, you'll spend time alongside experienced team members in the field to understand exactly how our services work. This is about learning the operation you'll manage, not becoming a solo cleaner. This role is for you if you: Have management or supervisory experience (cleaning experience is not required) Are organised and structured; you run your week, your week doesn't run you Communicate proactively, especially when you need support or have made a mistake Take ownership of problems rather than waiting to be told what to do Want to be out in the field with your team, not sitting behind a computer all day Can handle a high volume of feedback and issues without taking them personally Are driven by growth and results, not just keeping things steady Ask lots of questions and want to learn quickly Take pride in your work and genuinely care about doing it well This role is not for you if you: Want a purely work-from-home or desk-based role Want to be cleaning homes full-time Avoid difficult conversations or hope problems will sort themselves out Prefer to stay under the radar rather than put your hand up when something's wrong Get discouraged by negative feedback or a fast-paced, high-volume environment like domestic cleaning Are looking for a short-term role rather than a career you can grow into What you'll receive: $70,000 – $85,000 salary Superannuation Company laptop Structured onboarding and leadership training program Quarterly and annual in-person strategy days Opportunity for career progression into Division-level leadership and beyond Direct visibility on business metrics - you will see the results of your work, not guess whether you made an impact What to expect in this industry: We'll be straight with you. This is a high-tempo role in a high-volume industry. You'll deal with client feedback, staff challenges and operational problems daily. There is recruiting to meet our client demand, ongoing staff development, and constant feedback from our clients. That's the nature of domestic cleaning at scale. This is very different from a corporate office management role or a retail manager role where external feedback is less frequent. If you're someone who thrives on being busy, solving problems, and pushing forward despite the noise, you'll do well here. Our Culture & Values: We're a family-owned business that has grown because we care about how we operate, not just what we achieve. A few things that matter a lot to us: We do what we say we're going to do, when we say we're going to do it We understand that small details are huge We move with speed, but not haste We aim for outstanding outcomes, not good enough We care about our customers and our teammates We operate like a professional team. Everyone has a role to play, expectations are clear, and support is always there but accountability matters too. If you like structure, clarity, and being trusted to do your job well, you'll fit in here. Click Apply Now to start your Maid2Match journey.
