ROLE DETAILS $70,000 super (salary equivalent, hourly rate TBC) Sydney CBD Start date: 23 February 2026 Hybrid working model: 2 days in office, 3 days WFH 6-month contract with potential to extend ABOUT THE COMPANY This organisation plays a vital role in supporting fair and effective dispute resolution outcomes for customers and stakeholders. Known for its strong values, inclusive culture and commitment to service excellence, it offers a supportive and collaborative environment where people are trusted to do meaningful work. With a clear public purpose and a focus on quality, accuracy and integrity, this is a workplace where your contribution genuinely matters. ABOUT THE ROLE This newly created role provides critical administrative support to a busy Dispute Resolution team experiencing growing workloads. You’ll take ownership of shared inbox management, triaging high volumes of correspondence and ensuring records are accurate, complete and up to date. By freeing up case officers to focus on phone-based resolution, your work will have an immediate and visible impact on team efficiency and customer outcomes. This is a fast-paced role suited to someone proactive, organised and confident working independently once trained. DUTIES Manage shared Dispute Resolution inboxes and monitor incoming correspondence Review, assess and triage emails, identifying key issues and required actions Allocate correspondence to existing cases with accuracy and attention to detail Create new records and case files where required, ensuring correct categorisation Apply triage processes to route matters to relevant teams Identify urgent, high-risk or sensitive matters and escalate appropriately Maintain accurate records in line with quality and records management standards Provide ad hoc administrative support to Dispute Resolution Leads SKILLS & EXPERIENCE Demonstrated experience in an administrative role within a fast-paced environment High level of accuracy in data entry and records management Strong ability to assess information, identify risks and escalate issues appropriately Well-developed written and verbal communication skills Confidence learning and navigating new systems and databases Experience with case management systems highly regarded Proficiency in Microsoft Teams, Word, Excel and PowerPoint Ability to manage competing priorities with strong attention to detail BENEFITS Competitive salary for a contract role Hybrid working model with 3 days WFH Exposure to dispute resolution and case management processes Supportive and inclusive leadership style Opportunity for extension based on business needs OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
