Job Vacancy: Deputy Manager, Operations Location : Townsville, Cairns or Mackay Job Type : Full-Time permanent About the Role An exciting opportunity has become available for a Deputy Operations Manager to lead our operations based at our Quensland Regional Depots (Cairns, Townsville, Mackay). Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important. Lead, motivate and empower a team of supervisors and handlers through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity. Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs. Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost Ensure continuous improvement and share best practices implementation Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost Explore opportunities to improve service level in the most cost-efficient way Ensure all resources are focused to achieve high quality service performance Ensure staff are trained identifying training needs and implementing programmes and people development strategies Support team to ensure day to day operations run safely and efficiently Labour and cost control Manage service and customer expectations Culture and engagement Safety and compliance Experience & Abilities required Three (3) to five (5) years people management experience, preferably gained from operations role Knowledge of optimisation processes Knowledge of the business levers, processes, structures and finance Good knowledge of Operations processes and related technology Proven track record of continuous improvement Ability to realise concepts in a can-do mentality Understands communication requirements in a multi-cultural environment. Proven experience and knowledge in effective training, coaching and people management practices, including leadership development What’s in It for You? Leadership Development: Opportunity to enhance your management skills and advance your career within a global logistics leader. Career Advancement: Gain valuable experience in operations and logistics, opening doors for higher-level management roles. Team Collaboration: Play a key role in fostering a positive, collaborative, and efficient work environment. Culture Influence: Shape and promote a safety-first and results-driven culture within your team. Recognition & Rewards: Exceptional performance is recognized through performance incentives, bonuses, and career growth opportunities. Why Join FedEx? At FedEx, you’ll do more than just supervise drivers, with a focus on continuous improvement, we provide the tools and support to make a real impact in logistics. Whether you’re mentoring your team, solving operational challenges, or developing new processes, you’ll have the opportunity to shape the future of logistics with us. Move the world, create what’s next—apply today and take your career to new heights with FedEx! FedEx celebrate diversity and are committed to creating an inclusive environment for all employees.
