The Business Based in Arundel on the Gold Coast, this Australian-owned, owner-operated SME encompasses two complementary outdoor lifestyle brands built on quality, innovation and hands-on industry expertise. The business has a long-standing presence in its sector, with operations dating back to 2007, offering premium products and accessories, alongside a second brand established in 2015 that designs and supplies high-quality boating products with a strong focus on customer experience and brand recognition. As the business continues to grow, an opportunity is available to join the team as an Administrative Officer, providing support across reception, brand exposure and a range of day-to-day administrative functions. The Opportunity Respond to customer enquiries via phone and email Identify marketing opportunities or creative ideas to advertise the brand Take ownership of social media accounts, including basic content planning, creation, business development leads and posting Provide accurate information regarding products, orders, and general business enquiries Maintain a calm, professional, and customer-focused approach Process customer orders, returns, and exchanges accurately Perform general administrative duties including maintaining customer records and invoice generation Assist with shipping and dispatch processes, including Australia Post, when required Follow up outstanding enquiries and orders to completion Adhoc admin duties and marketing support as require The Successful Candidate Will Have Demonstrated experience in a receptionist, customer service, or administrative role Ability to deal with customers in a clear, confident, and professional manner Innovative and creative initiative to want to produce content Proven reliability, punctuality, and consistent attendance Strong organisational skills and attention to detail Willingness to learn technical products and internal systems Experience working within a small to medium enterprise (SME) Experience with order processing systems and basic accounts or invoicing Reliable and dependable Customer-focused and service-oriented skills Exposure to trade, marine, automotive, or similar operational environments are considered beneficial Ability to work full-time in an on-site role Confidence working across systems (Microsoft 365, SharePoint) Why You’ll Love Working Here Join a smaller, down-to-earth team of two who value trust, flexibility, and getting things done without all the red tape Hands-on, on-the-job training with real exposure to how a growing SME operates Genuine opportunity to grow beyond admin into lead generation, marketing coordination, and business development Space and encouragement to use your initiative and help shape processes as the business grows Stable, long-standing business with strong staff retention and a long-term outlook Relaxed, friendly work environment and yes, there’s an office puppy! Should this sounds like an opportunity you'd like to know more about, call Miranda on (07)55077759 or email your updated CV to MirandaC@humanresourcing.com.au
