The Transition Branch incorporates Transition Policy, Employment Programs, Veteran Chaplaincy and the Veteran Support Office. The Branch focus is supporting veterans and their families with contemporary transition supports from DVA. The Veteran Support Office works to a nationally consistent service delivery mode educating and assisting veterans, families and the broader veteran community on DVA support services. The Veteran Support Office is seeking Veteran Support Officer - Community Support Advisors who will work as part of a national Veteran Support Officer (VSO) team. All positions carry with them the responsibility for ensuring that the reputation of DVA within the wider community remains of good standing. VSOs will work with Team Leaders, often in an autonomous manner, to complete directed tasks and ensure that DVA's business targets are met. In this they work closely with other external and internal business areas and organisations to support veterans to access DVA services and educate and assist community organsations and ex-service organisations (ESOs) in supporting veteran wellbeing. All VSOs must have the ability and commitment to working from various outreach sites to achieve operational service delivery requirements. The VSO-CSA role forms an integral part of the team by assisting to establish embedded DVA services within the broader veteran community. VSOs deliver a high level of personalised service relating to helping veterans to access DVA supports, and providing information briefings and updates to the veteran community including current and former members of the Australian Defence Force (ADF), their families and representatives from ESOs. VSOs will also work as part of a team to provide outreach services to build knowledge, skills and capacity to provide support, events, programs and opportunities for veterans and their families. The key duties of the position include Provide high-quality, personalised service to current and former veterans of the ADF in line with the DVA Cultural Vision and national VSO Policies, Procedures and Key Performance Indicators as implemented Provide advice and interpretation, including in writing, on complex aspects of legislation to clients and colleagues Develop strong partnerships with key stakeholders including Command elements, Veteran Employment Industry, ESOs and community organisations to enhance service delivery to the veteran community Work closely key veteran community stakeholders to support the delivery of DVA services and activities which may be accessed/considered during the relevant stages of transition Perform representational and outreach activities, including presentations at seminars, community events, meetings, etc., as required Assist with the development and maintenance of a VSO national training continuum for all new and incumbent VSO staff, ensuring that service delivery and education to veterans, their families and the community remains consistent and contemporary Assist with the review and update of internal operating instructions and procedures used by VSOs in day-to-day business Design and review presentations to support veterans, ESOs and community organisations including internal content to provide a contemporary service. It also includes designing and reviewing external content that is visible to veterans and organisations Provide support to the continuous improvement/quality assurance process through training and feedback to staff Demonstrate an understanding of matters relevant to DVA services and entitlements in line with the government's focus on transitioning members and life after service Work closely with the national VSO team and relevant areas of DVA and the veteran community, to support the delivery of services Provide early identification of persons at risk or with high needs for referral support to DVA's Client Support Program.
