Purpose As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of Broadbeach on the Park. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence. This role presents an enticing package, featuring a competitive base salary of $82,000 Super alongside Accor Global Staff Discounts. Additionally, this is a live on-site position, package includes a spacious 2-bedroom, 2-bathroom apartment situated at Broadbeach on the Park, serving as the designated residence for the Operations Manager. Ideal for individuals currently excelling as Front Office Managers or Rooms Division Managers, the Operations Manager position at Broadbeach on the Park offers a fresh challenge. Candidates with a background in managing body corporates will find this opportunity particularly appealing. Primary Responsibilities Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards Implement and maintain safety protocols and security measures with guests, staff, and property in mind Address and find solutions to operational issues and challenges Provide mentorship and guidance to empower teams in developing their own expertise and personal growth Skills and Experience Proven experience as a strong Front Office Manager or current Rooms Division Manager Proven strong financial and business acumen This role demands effective liaison with four body corporates, underscoring the need for a genuine and proficient communicator adept at fostering strong relationships Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly Poised and composed, even in high-pressure situations Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
