Own & grow a portfolio of high-value retail & e-commerce merchants Act as a strategic leader, engaging directly with C-level executives Flexible Hybrid WFH & WFO (SYD OR MEL CBD) Initial 12 Month Contract Ready to take your agency or retail experience and apply it to one of the world’s most innovative FinTech companies? Exciting opportunity for a Relationship Manager to take full ownership of a portfolio of high-value SMB merchants. You’ll own a portfolio of ~250 merchants - from fashion & beauty to services - acting as their strategic partner, advocate, and growth driver. Advocating for your clients, delivering outstanding results, and helping shape the future of payments . What You’ll Be Doing: Own the strategic direction and growth plan for a dedicated portfolio of premium merchants . Develop and nurture deep, C-level relationships to become a trusted strategic advisor. Drive mutual growth and profitability through data-led account planning and commercial initiatives. Lead cross-functional teams (Product, Marketing, Risk, Legal) to advocate for your partners' needs and unlock new e-commerce opportunities. Become an expert on your partners' industries - from retail to franchise models - to deliver exceptional value. What You Can Bring: A background from an agency, a major retail/fashion brand, or a fast-paced e-commerce environment. We know you thrive on managing client relationships! A highly strategic and data-led approach to portfolio management, with a track record of delivering measurable growth for merchants. Exceptional communication skills, credible in front of both small business owners and senior leadership. A practical, commercial, and "get it done" mindset, with the ability to work autonomously from day one. Experience with complex merchant accounts or franchise models is highly desirable. Why This is the Perfect Time to Join? For Agency folk: Swap agency life for a deep dive into one world-class brand. You'll be the client, partner, and strategist all in one. For Retail & Fashion pros: Leverage your incredible industry knowledge on a bigger stage, impacting hundreds of businesses you already understand so well. For everyone: Join a mission-driven, category-defining global brand and enjoy true hybrid work flexibility. This is your chance to take true ownership and accelerate your career. Apply now!
