This is a Operations / Account Manager role with OwnHome based in Potts Point, NSW, AU OwnHome Role Seniority - mid level More about the Operations / Account Manager role at OwnHome Operations Manager / Account Manager - Peach Property Location : Potts Point, Sydney | Full-time Salary : Generous salary and personal development fund Peach Property is on a mission to give everyday Australians the edge in their property journey. As a national, award-winning buyer’s agency and sister company of OwnHome, we combine the rigour of finance with high-impact customer advocacy and smart property data to help buyers genuinely win. Since launch, Peach has purchased 800 homes, 6x faster than the average buyer, and delivered outcomes that outperform the market 2 to 1 - driving demand so rapidly that our brilliant team has grown from 5 to 15 experts in just six months. The role When a client has their offer accepted on a property, they’ve reached the absolute peak of their buying journey. But the experience that follows ' exchange ' is just as important. The post-purchase journey to where the client takes the keys is where deals can wobble, emotions can spike, and a brilliant buying journey can unravel. Right now, up to 20% of our Buyer’s Agents’ time is spent post-exchange, navigating this complex, detail-dense phase. But the truth is: this part of the customer journey needs its own specialist. Someone whose full-time job is to protect the win, keep the process tight, and ensure every single client finishes strong. That’s where you come in. As ops manager, you don’t just “take over” after exchange, you become the anchor of the client experience. From the moment a contract is signed, you own the entire post-exchange journey end-to-end. Your role is to carry clients across the finish line with clarity, calm and confidence, keeping momentum high, removing friction, and ensuring every moving part stays tightly aligned. You’ll be the central point of contact for clients and the conductor behind the scenes: coordinating inspectors, conveyancers, brokers, selling agents and internal teams. You’ll anticipate issues before they surface, communicate crisply, and help clients feel fully supported and in control during a phase that can otherwise feel complex and overwhelming. This is a high-impact, detail-heavy, fast-moving role where you are the one who turns an accepted offer into a completed success. Day-to-day Be the main point of contact for clients from exchange to settlement Coordinate all parties involved from exchange to settlement including inspectors, conveyancers, brokers, agents and internal teams. Manage the full suite of post-exchange activities including property reports, contract reviews, finance progress and key operational milestones Communicate proactively, so clients always know what’s happening and what’s next. Spot risks early and take swift action to resolve issues before they escalate Ensure every document, deadline and compliance requirement is met accurately and on time. Skills you bring Client excellence: you build trust quickly and communicate with clarity. Experience in account management, real estate or sales is a strong advantage. Detail-obsessed: you catch inconsistencies, track deadlines precisely and don’t let anything slip. Process-driven: you thrive in structured workflows and bring consistency and rigour to every step. Deep ownership: you run your work end to end, move with urgency when needed, and don’t wait to be asked. Stakeholder coordination: you’re comfortable managing multiple parties and keeping everyone aligned. Calm under pressure: you stay steady and supportive when issues arise, helping clients feel confident and in control. Why Peach Join a fast-growing, national buyer’s agency during a pivotal scale-up phase. Do work that genuinely matters, shaping one of the most important chapters in a family’s financial journey. Be trusted with real ownership, clear expectations, and the autonomy to run your process well. Work alongside high-performing buyer’s agents, conveyancers and brokers who value clarity, precision and teamwork. Access ongoing coaching and development to deepen your operational, customer and property expertise. Grow your career into senior operations or client success as the team expands. Be part of a culture built on high standards, warmth, and looking after our clients properly. At Peach, we believe buying a home should be faster, fairer, and more successful. Join us to make that a reality - for thousands of Australians. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the OwnHome team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Being the main point of contact for clients from exchange to settlement Coordinating all parties involved from exchange to settlement ️ Managing the full suite of post-exchange activities Key Strengths Client excellence Detail-obsessed Process-driven ♂️ Deep ownership Stakeholder coordination Calm under pressure Why OwnHome is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with OwnHome not with Hatch.
