Temporary part-time opportunity (30 hours per week, 12-month contract) Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner Fitness Passport: Discounted access to gym and aquatic centres Based in Petersham NSW About us At Royal Rehab Private Petersham we’re redefining health and wellbeing. As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine. We are a 34-bed private rehabilitation hospital providing the highest level of patient care through dedicated staff experienced in all major rehabilitation specialties. Multidisciplinary care is delivered to patients according to individualised patient goals and needs. Our sole focus is helping our patients achieve a better quality of life through rehabilitation, and we are constantly looking at new ways to help improve patient outcomes. We offer a vibrant, inclusive culture that values your expertise. About the role Join the Front Office team at Royal Rehab Private Petersham and play a key role at the centre of our hospital operations. This is a dynamic opportunity for a healthcare administration professional who enjoys variety, teamwork, and making a real impact every day. You’ll coordinate front office and clerical functions, support the Administration team, and assist with manager-driven tasks across the hospital as needed. If you thrive in a fast-paced healthcare environment and take pride in delivering professional, patient-focused service, apply now! Key responsibilities include: Typing, data entry, telephone and email communication, filing, photocopying, scanning and occasionally general enquiries of a non-clinical nature. Maintenance of computer skills consistent with Microsoft Office and general data entry. Conducting private health fund eligibility checks for inpatient admission. Completion of all inpatient pre-admission paperwork, and collation of their Medical Records. Completion of all inpatient admissions in ePas. Collection and processing all payments for equipment purchases and services, including Excess and Co-payments, and from self-funded patients. Following up unpaid Excess and/or Co-payments, and equipment purchases prior to discharge. Balancing midnight census and reporting any discrepancies. Ad hoc assistance with Day Program pre-admissions in ePas, when necessary. Ad hoc mailing and emailing of doctors’ letters. Developing liaison and interaction with other staff to actively promote a positive customer-centric culture throughout the Hospital. Attend education courses as appropriate for mandatory competencies and customer service. About you We are seeking a self-motivated and friendly individual with: Essential Criteria: Recent medical reception experience and administrative skills. Excellent communication, writing and interpersonal skills. Professional telephone manner with a mature, professional ‘can-do’ attitude. Excellent customer service skills and a patient-centered approach. Excellent time management and ability to prioritise. Ability to multitask in a fast-paced environment. Demonstrated competence in the use of all Microsoft programs, Windows-based software, patient management systems (or willingness to train in same). Demonstrated capacity to work independently as well as part of a team. Private health fund, and Medicare knowledge. Desirable Criteria: Previous experience working in private health, allied health or hospital environment. Your Royal Rewards Salary Packaging: Lower your taxable income and increase your take-home pay! Benefits: Fitness Passport & HCF Private Health Insurance discounts Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner Career growth: Genuine career opportunities Work life balance: Flexible work arrangements Salary: Competitive remuneration Employee Assistance Program: Access to professional counselling and coaching for you and your immediate family Leadership: Supportive and experienced leadership team Culture: Friendly and close-knit team environment We know diversity makes Royal Rehab Private Petersham a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA individuals, people with disability, and those from culturally and linguistically diverse backgrounds. If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive. What’s next… If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us! Please note, only applicants that address this essential criteria will be considered. Visit our Royal Rehab Private Petersham careers page for more information: www.Royalrehabgroup.com.au/careers/ The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, statements of service and referee checks. We do not provide sponsorship.
