Customer Operations Supervisor Job no: 50013374 Work type: Full Time Location: Brisbane - South, Brisbane Join Visy Logistics and play a key role in leading safe, efficient and high‑performing warehouse operations. 12 month contract, join a market leader with the chance to make a real impact. Monday to Friday, 7am–3pm with an early Friday finish for better work–life balance. Free onsite parking so you can skip the stress and start your day smoothly. The opportunity: Visy Logistics, located in central Riverside West End, is seeking an experienced Operations Supervisor to lead a team of nine operational coordinators. In this hands-on leadership role, you’ll ensure people and equipment are utilised efficiently and that all distribution activities are performance safely, cost-effectively, and in line with customer service expectations. Strong financial acumen is essential to manager operational costs and identifying opportunities for continuous improvement. Key responsibilities are, but not be limited to: Supervise, coach and motivate staff to meet KPIs and deliver high‑quality outcomes. Allocate labour and equipment effectively while meeting budget, schedule and SLA requirements. Drive process improvements, support SOP development and complete audits with timely reporting. Liaise closely with production, Customer Service, Yatala Warehouse and night‑shift teams. Oversee payroll, labour planning and equipment maintenance coordination. Champion safety, ensure timely incident reporting and implement corrective actions. Maintain accurate operational records to support invoicing and payroll. Build strong customer relationships and respond promptly to enquiries and service issues. Attend daily plant meetings and maintain operational readiness as required. What you will bring to the team: Proven experience in a supervisor or management role within Warehousing or logistics. Strong customer service focus and the ability to balance commercial and operational priorities. Excellent communication, coaching, performance management and conflict‑resolution skills. Experience using KPIs to monitor, manage and optimise warehouse performance. Ability to identify service gaps and drive ongoing efficiency and process improvements. A collaborative leadership style that builds trust, motivation and team engagement. What you will love: Work life Balance: Enjoy great hours to help you balance your professional and personal life. Career Growth: Career progression opportunities within Visy Logistics and the broader Visy network. Supportive Environment: Be part of a team that values safety, respect, and collaboration. Perks: Free onsite parking and canteen for convenient meals. Technology: Be part of a cutting‑edge, state‑of‑the‑art national logistics project. About Visy Logistics: At Visy Logistics, we don’t just move freight – we move industries forward. As part of one of Australia’s most sustainable and innovative businesses, we provide our people with the stability of a major employer and the opportunity to make a real impact every day. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently. Join a team that delivers reliable, safe and efficient transport solutions – backed by a national network and a strong commitment to our customers, communities and the planet. Ready to hit the road with us? Apply now and start your journey toward a fulfilling career! You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing). Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. These roles are only open to candidates currently residing in Australia with full working rights. Advertised: 06 Feb 2026 E. Australia Standard Time Applications close: 07 Mar 2026 E. Australia Standard Time Back Employee Referral
