Introduction W oden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services. WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks. Description We are currently seeking a detail-oriented and proactive Compliance Support Officer to join our team. This role supports all service areas to ensure compliance with organisational policies and procedures, relevant legislative and regulatory requirements, and applicable quality standards and frameworks. Working closely with supervisors, managers, and executive leaders, the Compliance Support Officer plays a key role in promoting continuous quality improvement and supporting safe, high-quality service delivery across the organisation. This position involves administrative, technical, and audit support functions and requires a strong understanding of compliance principles, confidentiality, and best practice standards, particularly in child-safe and aged care environments. In this role, you will: • Support service areas to ensure compliance with organisational policies, procedures, and regulatory requirements, including the National Quality Framework, National Quality Standards, and Strengthened Aged Care Quality Standards. • Conduct and assist with compliance audits, self-assessments, and monitoring activities under the direction of your supervisor. • Provide administrative, technical, and general support to promote continuous quality improvement in service delivery. • Assist Nominated Supervisors (Early Education Centres and OSHC), Managers, and Executive Managers with quality and compliance matters. • Maintain accurate records, documentation, and reporting in line with governance and compliance requirements. • Support the implementation, monitoring, and review of corrective actions and improvement plans. • Apply the National Principles for Child Safe Organisations, ensuring a safe, respectful, and inclusive environment. • Work collaboratively with internal stakeholders to promote a strong culture of compliance, accountability, and best practice. Skills and Experience To be successful in this role, you will demonstrate: • Good knowledge of the operational requirements of the National Quality Framework (NQF) and/or the Strengthened Aged Care Quality Standards. • Experience in a support or administrative role, with exposure to quality, compliance, or governance functions within the early education and/or aged care sector. • The ability to work under general direction and follow established procedures and processes. • A strong commitment to supporting Nominated Supervisors and Senior Managers in meeting their legal and regulatory obligations. • Strong organisational and time management skills, with the ability to manage competing and changing priorities and meet deadlines. • Proven ability to work collaboratively and effectively within a team environment. • Well-developed communication and interpersonal skills, demonstrating professionalism, discretion, and respect for confidentiality. • Strong written communication skills with a high level of attention to detail. • Basic research, analytical, and problem-solving skills to support compliance and quality improvement activities. • A willingness to accept feedback and apply it constructively to support personal and organisational improvement. • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher. • A commitment to ongoing professional development and continuous learning. Skills And Experiences Why work with Woden Community Services? Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year. Discounted fees to use WCS Children’s Services Programs. 15 days paid personal leave per annum (pro rata) for full & part-time employees. 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions. Ongoing professional development and a supportive team environment. Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program. Paid additional wellbeing day per calendar year. Applications may close once suitable candidates have been selected, don’t delay get your application in today! For more information, please contact: WCSCareers@wcs.org.au WCS s upports diversity and inclusion in all our workplaces. Applications are encouraged from Aboriginal & Torres Strait Islander people, people with a multicultural background, people who live with disability or members of the LGBTIQ community.
