A bit about us If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place! On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through PurposeLedCareers We are dedicated to our customers, community, and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards - not to mention various social and recreational activities, all of which are regional specific. With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole - family health and happiness across 7 international brands. What this means for you The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily. Your role within the team We are looking for a National Distribution Manager who will play a critical leadership role in ensuring our customer channels operate seamlessly, efficiently, and in alignment with both customer expectations and broader business objectives. This position is accountable for driving high service levels, executing against KPIs, and upholding the standards defined within our Customer Engagement Strategy. In this role, the Manager provides daily guidance, strategic direction, and operational oversight to the Customer Value Chain (CVC) team - ensuring timelines are met, workloads are prioritized effectively, and challenges are addressed with sound judgement. They act as a pivotal support to the team by contributing to planning, administration, and performance review activities, while also identifying opportunities to enhance processes, strengthen customer outcomes, and elevate overall team capability. Key responsibilities include: Drive strategic & operational leadership across 3PL partnerships and customer delivery processes to optimise quality, service, cost, innovation, and sustainability while overseeing day‑to‑day operations. Identify and develop talent by recognising strengths, addressing development needs, and building capability through coaching and targeted upskilling initiatives. Leverage deep 3PL & operations expertise to optimise warehouse and transport workflows, ensure compliance, and adapt operations to evolving business and customer needs. Manage partner performance & risk through defined metrics, reducing risk, improving efficiency, and driving continuous improvement across warehouse, transport, and outbound operations. Collaborate cross‑functionally with Supply Chain, Sales, NPD/EPD, Commercial Finance, and Marketing to support peak periods, align operations, and enhance productivity. Lead customer expectations & relationship management, ensuring proactive communication, managing escalations professionally, and providing data‑driven insights for decision‑making. Strengthen outbound operations by maintaining strong relationships with warehouse and transport partners and using performance data to identify bottlenecks and implement improvement initiatives. Enhance S&OP & continuous improvement through structured KPI frameworks, process reviews, and supporting new product and service introductions to boost service and profitability. Develop and present customer reporting that ensures clarity, alignment, and strong engagement during monthly reviews and strategic discussions. People Leadership & Team Development by motivating high‑performing supply chain and customer operations teams, fostering an inclusive and accountable environment, and modelling strong professional behaviours. Desired Skills & Experience We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results. To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: 5 years’ experience in Supply Chain. Thorough understanding of safety management systems for Supply Chain including CoR. Business Degree in relevant discipline (Supply Chain, Logistics, Business) advantageous. Cross functional understanding of complex Global supply chains. Knowledge of project and change management methodologies and tools. Financially competent in managing cost budgets. Team management and engagement strategies. Knowledge and proven experience in the strategic management of 3PL providers, managing start-up and transition in operations. Extensive experience building strategic relationships with 3PL providers to ensure delivery against contractual arrangements and drive improvements across quality, service, cost, innovation and sustainability. Track record of successful relationship management with the ability to resolve service performance and commercial challenges through collaboration. Experience in leading a high performing team; experience in collaborating with others to achieve outcomes. Demonstrated stakeholder engagement. Project Management experience including implementing Supply Chain and Operations optimization and Continuous Improvement initiatives as well as managing change projects. Experience working in the Complementary Medicine, Pharmaceutical, or FMCG Industry will be advantageous. Proven robust team leadership and engagement H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!
