Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Are you a problem‑solver who enjoys supporting customers, troubleshooting complex cloud environments, and ensuring seamless operational performance? We’re looking for Cloud Engineers with a strong technical support mindset—professionals who can diagnose issues, guide users with confidence, and keep critical cloud services running smoothly. If you excel at breaking down technical problems, communicating clearly, and turning challenges into solutions, we’d love for you to bring your expertise to our team. This role will be part of our team responsible for managing the Hybrid Cloud compute stack -Server Infrastructure, Hypervisor, Operating System, Storage, Public Cloud and associated applications and tools in client environments and in the CTOC hosted Private Government Cloud (PGC). As this role will be working within the Federal Government space, we need a candidate who is an Australian Citizen and has an AGSVA NV1 clearance. Your Day @ NTT DATA Support, maintain and manage the technical aspects of a managed solution. Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed. Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution. Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations. Monitor performance levels and capacity of supported applications and assist in proper capacity planning and management. Identify recurring issues and initiate problem management. Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks. Test new software versions and patches for release suitability and problem resolution. Maintain detailed, accurate technical documentation and operational procedures for supported solutions. Review architecture, design and as built documentation and make recommendations for improvements. Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover. Assist with on-boarding of new clients into Managed Services support. Mentor L1/L2 Engineers offering technical expertise / guidance. Operate within Security and Compliance frameworks. Understand and comply with the requirements of being part of a 24x7 on-call operation. To Be Successful in this role you will need to have experience in: Core Technologies Linux Server Infrastructure (DellEMC, HP, Cisco) Windows Server including Active Directory, SCCM/WSUS VMware Specialisations Backup: Data Domain, Veeam, Networker Hyperscale Cloud; Azure / AWS Citrix: Citrix Virtual Apps and Desktop and Netscaler Messaging & Collaboration: Exchange, Teams, O365 Storage: NetApp, DellEMC Desirable Automation technologies: Ansible, Jenkins Scripting: Powershell, Bash, Python Tanium PAM: Thycotic / XTAM Monitoring: Icinga & LogicMonitor Snow Commander Experience 5-8 years’ experience in the core technologies 3 years’ experience in two or more of the specialisations Managed Services experience Excellent knowledge and experience in ticketing tools, preferably Service Now Education and Training Any of following will be highly regarded Bachelor’s degree in IT or a related discipline ITIL Foundation certification v3 / v4 MCSA / MCSE certification in Windows Server or Cloud Platform VMWare (VCP) certification Linux (RHCSA / RHCE) Citrix (CCA-V, CCP-V, CCA-N, CCP-N) NetApp or DellEMC Storage certifications Azure / AWS Certifications Attributes Required You have strong client service orientation, excellent communication skills, and the ability to work effectively across diverse cultures and social groups. You also maintain a positive outlook, perform well under pressure, and can clearly explain complex ideas in simple terms. Highly adaptable and proactive, you will be able to plan ahead while considering changing circumstances and adjust quickly when needed. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .
