We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose Are you a people person who thrives in a fast-paced retail environment? Do you love building relationships, staying organised, and being at the heart of day-to-day action? If so, we’d love to hear from you! We’re looking for a proactive Retail Coordinator to support our Centre Manager and wider team in delivering an outstanding retail experience across the centre. In this role, you’ll play a key part in helping our retailers succeed — from onboarding new stores to supporting daily operations, coordinating communications, and contributing to an engaged, high performing retail community. This is a fantastic opportunity for someone with strong administrative or customer service experience who is ready to grow, influence outcomes, and make a genuine impact. What You’ll Be Doing Retail Coordination Support the onboarding of new retailers, helping them feel welcome and informed. Work closely with store managers to resolve operational issues and ensure centre policies are met. Act as a key communication link between centre management and retailers. Manage storage licences . Customer Service & Experience Monitor and respond to customer or retailer concerns promptly and professionally. Assist in delivering centre wide initiatives, events, and promotions that enhance the shopper experience. Operational Support Conduct regular inspections to ensure stores meet operational and presentation standards. Support visual merchandising initiatives across the centre when . Assist with stock and inventory processes for common areas as applicable. Reporting & Administration Prepare reports on retail performance, tenant feedback, and other analytics. Maintain accurate records — including tenancy documents, maintenance requests, and operational data. Contribute to budget preparation and financial reporting for retail operations. Retailer Engagement Build strong, positive relationships with retailers, ensuring they feel supported and connected. Organise regular retailer meetings to share updates, gather insights, and discuss opportunities. Who You’ll Work With Centre Manager & Operations Team Centre Retailers Centre Management Team What You’ll Bring Experience Previous administrative experience — ideally within retail, customer service, or a similar environment. Solid Microsoft Office skills (Outlook, PowerPoint, Excel, Word); experience with JD Edwards is a bonus. Skills & Knowledge A basic understanding of retail fundamentals, leases or legislation. Strong communication skills — written and verbal — with a genuine customer first approach. Ability to multitask while maintaining high attention to detail. Strong organisational and time management abilities. Adaptability, positivity, and a team focused mindset. Ability to build and maintain strong stakeholder relationships. Basic financial acumen and an understanding of how centres operate commercially. Capabilities Collaborative approach and asset focused mindset. Strong planning and prioritisation skills. Customer centric decision-making . Problem-solving ability using logic and sound judgement. Commitment to health, safety, environment and wellbeing standards. Understanding of asset strategy and ability to think beyond the day-to-day . Why You’ll Love It Here This is a role that puts you at the heart of centre life — working closely with retailers, shaping experiences, and supporting the commercial success of the asset. You’ll grow your skills, build meaningful relationships, and be part of a supportive, high performing team that values collaboration and development. Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
