Ready to elevate your ServiceNow expertise and take on technical challenges that truly showcase your skills? We're offering a standout opportunity to work with cutting edge ServiceNow technologies, solve real enterprise problems, and accelerate your career alongside experienced platform specialists. The Administrative Review Tribunal (ART) is currently seeking applications for a ServiceNow Technical Specialist to join the Enterprise Technology Group (ETG). This full-time ongoing role can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney or Perth, and we offer flexible working arrangements including the ability to regularly work from home. Please note, our Enterprise Agreement will deliver a 3.4% pay increase from 12 March 2026. About the opportunity: Reporting to the Assistant Director and working as part of a geographically dispersed team, this role is responsible for providing ongoing support and development to the ART's internal service management system (ServiceNow). ServiceNow Technical Specialists provide quality hands on ServiceNow development and support whilst delivering authoritative advice and guidance to operations teams. The role will consist of development utilising JavaScript and ServiceNow out of the box functionality to allow the ServiceNow system to increase application delivery capacity and speed the delivery of solutions supporting ETG's program of work. You will work and grow with a dedicated team of enthusiastic and friendly colleagues across the country, supported by ongoing learning and development opportunities. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website . What we offer: We believe the little extras can make a big difference in supporting your success and some of our great incentives include: flexible working options, including flexitime and remote working to support you with your commitments outside of work. competitive salary including generous superannuation employer contribution of 15.4% salary packaging options supportive career development opportunities access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance and options to purchase leave Employee Assistance Program for you and your family positive and inclusive culture Read our Enterprise Agreement for more information about our terms and conditions of employment. The key duties of the position include Technical expertise and advice: Provide authoritative technical and development approach advice to the Technology Directors and cross-functional teams on ServiceNow. Contribute to the development of approaches, methodology, standards, guides, and processes aligned with industry best practice for development-based disciplines, ensuring delivery of business objectives. Innovation and collaboration: Support innovation and collaboration to improve development of products, services and value/benefits realisation, including Agile, Lean and DevOps methodologies, identifying opportunities for change through the use of ServiceNow and the standardisation of development processes and practices. Delivery and improvement management: Responsible for executing development work to targets. Maintain the security, confidentiality, integrity, availability and accountability of ART's systems and information assets, ensuring compliance adherence to ART and whole of government technology policies and standards. Operational management: Support and maintain ServiceNow to meet defined needs, including design, operation, control, maintenance, and effective use. Assist to identify and manage technology risks and contribute to operational continuity of the ART's environments to ensure systems and services are performing optimally and effectively. Meet targets for service levels and monitor and report on performance. Security management: Implement secure development of solutions by ensuring compliance with ART cyber and information security requirements, maintaining compliance and controls assurance. Stakeholder management: Support Program leads, Product Owners, and Technology Directors to manage stakeholders' relationships and establish priority, strategic relevance and delivery of business initiatives, ensuring technical competence and positive user/customer centric experiences. Liaise with ServiceNow in relation to support arrangements and problem resolution as required. Leadership: Demonstrate positive behaviours aligned with the APS Code of Conduct through leading by example and taking a proactive approach to development, training and career progression. About you: An IT professional with a positive attitude, you will be eager to contribute to the development of approaches, methodology, standards, guides, and processes aligned with industry best practice in a supportive, national team environment. You will enjoy problem solving, working collaboratively with others, and take pride in the solutions you deliver. GRC and ITOM experience will be highly regarded. To be successful in this role you will have: Strong ServiceNow product knowledge and development skills Ability to analyse business needs, design practical solutions, and translate them into technical outcomes Strong stakeholder management skills Highly developed verbal and written communication skills
